Research Output per year
Fingerprint Fingerprint is based on mining the text of the experts' scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.
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Marketing
Medicine & Life Sciences
customer
Social Sciences
development model
Social Sciences
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Medicine & Life Sciences
complaint
Social Sciences
Internet
Medicine & Life Sciences
protest
Social Sciences
social support
Social Sciences
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Recent external collaboration on country level. Dive into details by clicking on the dots.
Research Output 1993 2018
1
Citation
(Scopus)
Intercultural competence and customer facial recognition
Henderson, G. R., Rank-Christman, T., White, T. B., Grantham, K. D., Ostrom, A. & Lynch, J. G., Aug 13 2018, In : Journal of Services Marketing. 32, 5, p. 570-580 11 p.Research output: Contribution to journal › Article
Intercultural competence
Experiment
Employees
Interaction
South Africa
7
Citations
(Scopus)
Activating consumers for better service coproduction outcomes through eustress: The interplay of firm-assigned workload, service literacy, and organizational support
Mende, M., Scott, M. L., Bitner, M. J. & Ostrom, A., Mar 1 2017, In : Journal of Public Policy and Marketing. 36, 1, p. 137-155 19 p.Research output: Contribution to journal › Article
Organizational support
Workload
Literacy
Co-production
Mediator
33
Citations
(Scopus)
Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences
van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A., Grewal, D. & Petersen, J. A., Feb 1 2017, In : Journal of Service Research. 20, 1, p. 43-58 16 p.Research output: Contribution to journal › Article
customer
social cognition
experience
robot
Robots
31
Citations
(Scopus)
Billions of impoverished people deserve to be better served: A call to action for the service research community
Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 43-55 13 p.Research output: Contribution to journal › Article
services
poverty alleviation
poverty
action research
Base of the pyramid
4
Citations
(Scopus)
Responsibility and weil-being: Resource integration under responsibilization in expert services
Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.Research output: Contribution to journal › Article
Responsibility
Resources
Well-being
Service system
Appropriation
Projects 2005 2019
Research training in drug abuse/HIV prevention: closing the research-practice gap
Chassin, L., Peterson, S., Corbin, W., Wolchik, S., Sandler, I., Gonzales, N., Ostrom, A., Mackinnon, D., Johnson, W., Tein, J., Bitner, M. J., West, S., Rivera, D., Newfeld, S., Pardini, D., Luecken, L., Mauricio, A., Lemery, K., Atkinson, R., Winslow, E., Chen, A., Crnic, K., Pina, A., Berkel, C., Zhang, Z., Doane, L., Riley, W., Jager, J., Meier, M., Perez La Mar, M., Luthar, S. & Grimm, K.
HHS: National Institutes of Health (NIH)
7/1/15 → 6/30/19
Project: Research project
ASU Prevention Research Center for Families in Stress - Operations Core
Sandler, I., Chassin, L., Wolchik, S., Gonzales, N., Ostrom, A. & Bitner, M. J.
HHS-NIH: National Institute of Mental Health (NIMH)
7/1/09 → 6/30/12
Project: Research project
grant
family program
divorce
funding
community
ASU Prevention Research Center for Families in Stress
Sandler, I., Chassin, L., Wolchik, S., Gonzales, N., Ostrom, A. & Bitner, M. J.
HHS-NIH: National Institute of Mental Health (NIMH)
7/19/05 → 6/30/06
Project: Research project