Research Output per year
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Research Output
Intercultural competence and customer facial recognition
Henderson, G. R., Rank-Christman, T., White, T. B., Grantham, K. D., Ostrom, A. & Lynch, J. G., Aug 13 2018, In : Journal of Services Marketing. 32, 5, p. 570-580 11 p.Research output: Contribution to journal › Article
1
Scopus
citations
Activating consumers for better service coproduction outcomes through eustress: The interplay of firm-assigned workload, service literacy, and organizational support
Mende, M., Scott, M. L., Bitner, M. J. & Ostrom, A., Mar 1 2017, In : Journal of Public Policy and Marketing. 36, 1, p. 137-155 19 p.Research output: Contribution to journal › Article
14
Scopus
citations
Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences
van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A., Grewal, D. & Petersen, J. A., Feb 1 2017, In : Journal of Service Research. 20, 1, p. 43-58 16 p.Research output: Contribution to journal › Article
77
Scopus
citations
Billions of impoverished people deserve to be better served: A call to action for the service research community
Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 43-55 13 p.Research output: Contribution to journal › Article
43
Scopus
citations
Responsibility and weil-being: Resource integration under responsibilization in expert services
Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.Research output: Contribution to journal › Article
13
Scopus
citations
Projects
Research training in drug abuse/HIV prevention: closing the research-practice gap
Chassin, L., Peterson, S., Corbin, W., Wolchik, S., Sandler, I., Gonzales, N., Ostrom, A., Mackinnon, D., Tein, J., West, S., Rivera, D., Newfeld, S., Pardini, D., Luecken, L., Mauricio, A., Lemery, K., Atkinson, R., Winslow, E., Chen, A., Pina, A., Berkel, C., Zhang, Z., Doane, L., Riley, W., Jager, J., Meier, M., Perez La Mar, M. & Grimm, K.
HHS: National Institutes of Health (NIH)
7/1/15 → 8/5/20
Project: Research project