Amy Ostrom

Intrm Dean & President's Professor

Chair & President's Professor, WPC: Marketing
Intrm Dean & President's Professor, Business, W. P. Carey School of (WPC)

Source: Scopus
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7990 Citations
24 h-Index
28 Article
3 Review article
2 Chapter
1 Comment/debate

Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Fisk, R. P., Alkire (née Nasr), L., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A. L. & Patrício, L., May 18 2020, In: Journal of Service Management. 31, 4, p. 615-635 21 p.
Research output: Contribution to journal › Article › peer-review
3 Scopus citations
Intercultural competence and customer facial recognition
Henderson, G. R., Rank-Christman, T., White, T. B., Grantham, K. D., Ostrom, A. & Lynch, J. G., Aug 13 2018, In: Journal of Services Marketing. 32, 5, p. 570-580 11 p.
Research output: Contribution to journal › Article › peer-review
2 Scopus citations
Activating consumers for better service coproduction outcomes through eustress: The interplay of firm-assigned workload, service literacy, and organizational support
Mende, M., Scott, M. L., Bitner, M. J. & Ostrom, A., Mar 1 2017, In: Journal of Public Policy and Marketing. 36, 1, p. 137-155 19 p.
Research output: Contribution to journal › Article › peer-review
19 Scopus citations
Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences
van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A., Grewal, D. & Petersen, J. A., Feb 1 2017, In: Journal of Service Research. 20, 1, p. 43-58 16 p.
Research output: Contribution to journal › Article › peer-review
185 Scopus citations
Billions of impoverished people deserve to be better served: A call to action for the service research community
Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In: Journal of Service Management. 27, 1, p. 43-55 13 p.
Research output: Contribution to journal › Article › peer-review
55 Scopus citations

1 Active
2 Finished

Research training in drug abuse/HIV prevention: closing the research-practice gap
Chassin, L., Peterson, S., Corbin, W., Wolchik, S., Sandler, I., Gonzales, N., Ostrom, A., Mackinnon, D., Tein, J., West, S., Rivera, D., Newfeld, S., Pardini, D., Luecken, L., Lemery, K., Atkinson, R., Chen, A., Pina, A., Berkel, C., Doane, L., Riley, W., Jager, J., Meier, M., Perez La Mar, M. & Grimm, K.
HHS: National Institutes of Health (NIH)
7/1/15 → 6/30/21
Project: Research project
ASU Prevention Research Center for Families in Stress - Operations Core
Sandler, I., Chassin, L., Wolchik, S., Gonzales, N. & Ostrom, A.
HHS: National Institutes of Health (NIH)
7/1/09 → 6/30/12
Project: Research project
ASU Prevention Research Center for Families in Stress
Sandler, I., Chassin, L., Wolchik, S., Gonzales, N. & Ostrom, A.
HHS: National Institutes of Health (NIH)
9/30/05 → 6/30/06
Project: Research project