Amy Ostrom

Chair & President's Prof

  • 7262 Citations
  • 24 h-Index

Research output per year

If you made any changes in Pure these will be visible here soon.

Fingerprint Dive into the research topics where Amy Ostrom is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 3 Similar Profiles

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output

  • 7262 Citations
  • 24 h-Index
  • 27 Article
  • 3 Review article
  • 2 Chapter
  • 1 Comment/debate

Intercultural competence and customer facial recognition

Henderson, G. R., Rank-Christman, T., White, T. B., Grantham, K. D., Ostrom, A. & Lynch, J. G., Aug 13 2018, In : Journal of Services Marketing. 32, 5, p. 570-580 11 p.

Research output: Contribution to journalArticle

  • 1 Scopus citations
  • 15 Scopus citations

    Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences

    van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A., Grewal, D. & Petersen, J. A., Feb 1 2017, In : Journal of Service Research. 20, 1, p. 43-58 16 p.

    Research output: Contribution to journalArticle

  • 110 Scopus citations

    Billions of impoverished people deserve to be better served: A call to action for the service research community

    Fisk, R. P. P., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A., Patrício, L., Reynoso, J. & Sebastiani, R., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 43-55 13 p.

    Research output: Contribution to journalArticle

  • 47 Scopus citations

    Responsibility and weil-being: Resource integration under responsibilization in expert services

    Anderson, L., Spanjol, J., Jefferies, J. G., Ostrom, A., Baker, C. N., Bone, S. A., Downey, H., Mende, M. & Rapp, J. M., Sep 1 2016, In : Journal of Public Policy and Marketing. 35, 2, p. 262-279 18 p.

    Research output: Contribution to journalArticle

  • 18 Scopus citations