Research output per year
Research output per year
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Dive into the research topics where Amy Ostrom is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Research output
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Consumers on the Job: Contextualization Crafting in Expert Services
Azzari, C. N., Anderson, L., Mende, M., Jefferies, J. G., Downey, H., Ostrom, A. L. & Spanjol, J., 2021, (Accepted/In press) In: Journal of Service Research.Research output: Contribution to journal › Article › peer-review
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Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Fisk, R. P., Alkire (née Nasr), L., Anderson, L., Bowen, D. E., Gruber, T., Ostrom, A. L. & Patrício, L., Oct 19 2020, In: Journal of Service Management. 31, 4, p. 615-635 21 p.Research output: Contribution to journal › Article › peer-review
8 Scopus citations -
Intercultural competence and customer facial recognition
Henderson, G. R., Rank-Christman, T., White, T. B., Grantham, K. D., Ostrom, A. & Lynch, J. G., Aug 13 2018, In: Journal of Services Marketing. 32, 5, p. 570-580 11 p.Research output: Contribution to journal › Article › peer-review
2 Scopus citations -
Activating consumers for better service coproduction outcomes through eustress: The interplay of firm-assigned workload, service literacy, and organizational support
Mende, M., Scott, M. L., Bitner, M. J. & Ostrom, A., Mar 1 2017, In: Journal of Public Policy and Marketing. 36, 1, p. 137-155 19 p.Research output: Contribution to journal › Article › peer-review
24 Scopus citations -
Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences
van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A., Grewal, D. & Petersen, J. A., Feb 1 2017, In: Journal of Service Research. 20, 1, p. 43-58 16 p.Research output: Contribution to journal › Article › peer-review
220 Scopus citations
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Research training in drug abuse/HIV prevention: closing the research-practice gap
Chassin, L., Peterson, S., Corbin, W., Wolchik, S., Sandler, I., Gonzales, N., Ostrom, A., Mackinnon, D., Tein, J., West, S., Rivera, D., Newfeld, S., Pardini, D., Luecken, L., Lemery, K., Atkinson, R., Chen, A., Pina, A., Berkel, C., Doane, L., Riley, W., Jager, J., Meier, M., Perez La Mar, M. & Grimm, K.
HHS: National Institutes of Health (NIH)
7/1/15 → 6/30/21
Project: Research project
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ASU Prevention Research Center for Families in Stress - Operations Core
Sandler, I., Chassin, L., Wolchik, S., Gonzales, N. & Ostrom, A.
HHS: National Institutes of Health (NIH)
7/1/09 → 6/30/12
Project: Research project
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ASU Prevention Research Center for Families in Stress
Sandler, I., Chassin, L., Wolchik, S., Gonzales, N. & Ostrom, A.
HHS: National Institutes of Health (NIH)
9/30/05 → 6/30/06
Project: Research project