Business & Economics
Research Priorities
100%
Self-service Technology
75%
Consumer Evaluation
71%
Service Encounter
64%
Customer Satisfaction
59%
Customer Service
57%
Well-being
43%
Service Innovation
41%
Service Guarantee
41%
Co-production
37%
Marketing
35%
Managers
32%
Services Marketing
31%
Intercultural Competence
30%
Guarantee
29%
Service System
27%
Sustainable Service
26%
Quality of Service
26%
Place Attachment
25%
Workload
25%
Social Presence
25%
Innovation Implementation
25%
Service Experience
25%
Contextualization
24%
Research Collaboration
24%
Loyalty Programs
23%
Customer Complaints
23%
Sense of Community
23%
Ecosystem
22%
Service Delivery
22%
Evaluation
22%
Gender Differences
22%
Frontline Employees
22%
Employee Motivation
22%
Employee Participation
21%
Interpersonal Relationships
21%
Dyads
21%
Social Support
21%
Coffee
21%
Organizational Support
21%
Literacy
20%
Conceptualization
20%
Service Quality
18%
Marketers
17%
Dissatisfaction
17%
Commerce
17%
Protest
16%
Service Provider
15%
Employees
15%
Agenda
15%
Social Sciences
customer
63%
development model
19%
complaint
17%
love
16%
protest
16%
social support
15%
gender-specific factors
15%
expert
11%
coproduction
10%
literature
10%
firm
9%
evaluation
9%
stakeholder
7%
social cognition
7%
time
7%
retaliation
7%
marketing
6%
experience
6%
cause
5%
tactics
5%
service provider
5%
well-being
5%
debt management
5%
