Tit for tat? the spiraling effect of incivility in the workplace

Lynne M. Andersson, Christine M. Pearson

Research output: Contribution to journalArticle

1296 Scopus citations

Abstract

In this article we introduce the concept of workplace incivility and explain how incivility can potentially spiral into increasingly intense aggressive behaviors. To gain an understanding of the mechanisms that underlie an "incivility spiral," we examine what happens at key points: the starting and tipping points. Furthermore, we describe several factors that can facilitate the occurrence and escalation of an incivility spiral and the secondary spirals that can result. We offer research propositions and discuss implications of workplace incivility for researchers and practitioners.

Original languageEnglish (US)
Pages (from-to)452-471
Number of pages20
JournalAcademy of Management Review
Volume24
Issue number3
DOIs
StatePublished - Jul 1999
Externally publishedYes

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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