The service organization: Human resources management is crucial

Benjamin Schneider, David E. Bowen

Research output: Contribution to journalArticlepeer-review

475 Scopus citations
Original languageEnglish (US)
Pages (from-to)39-52
Number of pages14
JournalOrganizational Dynamics
Volume21
Issue number4
DOIs
StatePublished - 1993
Externally publishedYes

ASJC Scopus subject areas

  • Applied Psychology
  • Sociology and Political Science
  • Organizational Behavior and Human Resource Management

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