TY - JOUR
T1 - The Influences of Social Status and Organizational Justice on Employee Voice
T2 - A Case of Customer Care Workers
AU - Kim, Heewon
AU - Kiura, Mary
N1 - Funding Information:
The author disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2018S1A3A2075237).
Publisher Copyright:
© The Author(s) 2020.
PY - 2023/7
Y1 - 2023/7
N2 - Employee voice plays a critical role in facilitating positive organizational change and development. This study seeks to identify the antecedents of challenging promotive voice, which indicates constructive challenge geared toward improvement. Specifically, we investigate the influences of formal, informal, and self-perceived status as well as the effects of interpersonal and procedural justice. The results demonstrate that: (a) informal status such as age was positively associated with challenging promotive voice; (b) self-perceived status was positively linked to challenging promotive voice; (c) both interpersonal and procedural justice increased challenging promotive voice; and (d) interpersonal justice moderated the relationship between self-perceived status and challenging promotive voice such that the effect of status was less pronounced when perceptions of interpersonal justice was higher. The findings highlight the significance of structural influences on voice behavior, calling for further research on status disparities, organizational justice climate, and employee engagement.
AB - Employee voice plays a critical role in facilitating positive organizational change and development. This study seeks to identify the antecedents of challenging promotive voice, which indicates constructive challenge geared toward improvement. Specifically, we investigate the influences of formal, informal, and self-perceived status as well as the effects of interpersonal and procedural justice. The results demonstrate that: (a) informal status such as age was positively associated with challenging promotive voice; (b) self-perceived status was positively linked to challenging promotive voice; (c) both interpersonal and procedural justice increased challenging promotive voice; and (d) interpersonal justice moderated the relationship between self-perceived status and challenging promotive voice such that the effect of status was less pronounced when perceptions of interpersonal justice was higher. The findings highlight the significance of structural influences on voice behavior, calling for further research on status disparities, organizational justice climate, and employee engagement.
KW - care workers
KW - employee voice
KW - interpersonal justice
KW - procedural justice
KW - social status
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U2 - 10.1177/2329488420969776
DO - 10.1177/2329488420969776
M3 - Article
AN - SCOPUS:85097029077
SN - 2329-4884
VL - 60
SP - 802
EP - 822
JO - International Journal of Business Communication
JF - International Journal of Business Communication
IS - 3
ER -