The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

Wen Guang Qu, Alain Pinsonneault, Daniel Tomiuk, Shaoqing Wang, Yuan Liu

Research output: Contribution to journalArticlepeer-review

34 Scopus citations

Abstract

The increasing popularity of open standards in B2B e-commerce demands more research on generalized trust. This study investigates how a country's social trust affects the use of open and closed B2B e-commerce. The analysis based on data from 27 European and related countries shows that social trust in a country promotes the use of open B2B e-commerce, but it impedes the use of closed B2B e-commerce. In addition, social trust negatively moderates the relationship between firm-level IT experience and closed B2B e-commerce. Our results highlight the important role of social trust in B2B e-commerce, especially in open e-commerce.

Original languageEnglish (US)
Pages (from-to)151-159
Number of pages9
JournalInformation and Management
Volume52
Issue number2
DOIs
StatePublished - Mar 2015
Externally publishedYes

Keywords

  • B2B e-commerce
  • B2B e-commerce
  • Closed
  • Generalized trust
  • IOS standards
  • Open
  • Social trust

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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