The Dynamics of Trust and Verbal Anthropomorphism in Human-Autonomy Teaming

Myke C. Cohen, Mustafa Demir, Erin K. Chiou, Nancy J. Cooke

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Trust in autonomous teammates has been shown to be a key factor in human-autonomy team (HAT) performance, and anthropomorphism is a closely related construct that is underexplored in HAT literature. This study investigates whether perceived anthropomorphism can be measured from team communication behaviors in a simulated remotely piloted aircraft system task environment, in which two humans in unique roles were asked to team with a synthetic (i.e., autonomous) pilot agent. We compared verbal and self-reported measures of anthropomorphism with team error handling performance and trust in the synthetic pilot. Results for this study show that trends in verbal anthropomorphism follow the same patterns expected from self-reported measures of anthropomorphism, with respect to fluctuations in trust resulting from autonomy failures.

Original languageEnglish (US)
Title of host publicationProceedings of the 2021 IEEE International Conference on Human-Machine Systems, ICHMS 2021
EditorsAndreas Nurnberger, Giancarlo Fortino, Antonio Guerrieri, David Kaber, David Mendonca, Malte Schilling, Zhiwen Yu
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665401708
DOIs
StatePublished - Sep 8 2021
Event2021 IEEE International Conference on Human-Machine Systems, ICHMS 2021 - Magdeburg, Germany
Duration: Sep 8 2021Sep 10 2021

Publication series

NameProceedings of the 2021 IEEE International Conference on Human-Machine Systems, ICHMS 2021

Conference

Conference2021 IEEE International Conference on Human-Machine Systems, ICHMS 2021
Country/TerritoryGermany
CityMagdeburg
Period9/8/219/10/21

Keywords

  • Anthropomorphism
  • Artificial Intelligence
  • Human-autonomy Teams
  • Team Coordination
  • Trust
  • Unmanned Air Vehicle Systems

ASJC Scopus subject areas

  • Artificial Intelligence
  • Computer Science Applications
  • Human-Computer Interaction
  • Media Technology
  • Control and Optimization

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