The contingency effect of service employee personalities on service climate: Getting employee perceptions aligned can reduce personality effects

Seigyoung Auh, Bulent Menguc, Michelle Fisher, Abeer Haddad

    Research output: Contribution to journal › Article › peer-review

    33 Scopus citations

    Fingerprint

    Dive into the research topics of 'The contingency effect of service employee personalities on service climate: Getting employee perceptions aligned can reduce personality effects'. Together they form a unique fingerprint.

    Business & Economics

    Social Sciences

    Engineering & Materials Science