The case for IVR-based citizen journalism in Pakistan

Hira Ejaz, Syed Ali Hussain, Agha Ali Raza

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Freedom of expression is a fundamental human right. Unfortunately, this right gets denied to the majority of people because they cannot read and write. This is because most modern means of communication rely on textual interfaces that are not inclusive to less educated and visually impaired people. However, simple and feature mobile phones are becoming widely available to such populations. In this paper, we present Mehfil, an IVR based citizen journalism platform that was deployed in Pakistan for 41 days. It received 789 calls from 535 users (2.4% of them blind) from all provinces of Pakistan. Mehfil provides a platform to its users to report their local area problems by recording their grievances on a range of social issues including unemployment, personal safety, health, education, corruption and rights of disabled (especially visually impaired). This paper reveals a demand for mobile phone-based citizen journalism and grievance reporting platforms among low-literate people in Pakistan.

Original languageEnglish (US)
Title of host publicationMobileHCI 2018 - Beyond Mobile
Subtitle of host publicationThe Next 20 Years - 20th International Conference on Human-Computer Interaction with Mobile Devices and Services, Conference Proceedings Adjunct
PublisherAssociation for Computing Machinery, Inc
Pages87-94
Number of pages8
ISBN (Electronic)9781450359412
DOIs
StatePublished - Sep 3 2018
Externally publishedYes
Event20th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2018 - Barcelona, Spain
Duration: Sep 3 2018Sep 6 2018

Publication series

NameMobileHCI 2018 - Beyond Mobile: The Next 20 Years - 20th International Conference on Human-Computer Interaction with Mobile Devices and Services, Conference Proceedings Adjunct

Conference

Conference20th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2018
CountrySpain
CityBarcelona
Period9/3/189/6/18

Keywords

  • Citizen journalism
  • IVR
  • Low literate
  • Social concerns
  • Speech interfaces
  • Visually impaired

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Information Systems
  • Computer Networks and Communications

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  • Cite this

    Ejaz, H., Hussain, S. A., & Raza, A. A. (2018). The case for IVR-based citizen journalism in Pakistan. In MobileHCI 2018 - Beyond Mobile: The Next 20 Years - 20th International Conference on Human-Computer Interaction with Mobile Devices and Services, Conference Proceedings Adjunct (pp. 87-94). (MobileHCI 2018 - Beyond Mobile: The Next 20 Years - 20th International Conference on Human-Computer Interaction with Mobile Devices and Services, Conference Proceedings Adjunct). Association for Computing Machinery, Inc. https://doi.org/10.1145/3236112.3236124