@inproceedings{98329e0c2d53469fb18d0e9ded5c34f2,
title = "Stakeholders in the cloud computing value-chain: A socio-technical review of data breach literature",
abstract = "This paper is about stakeholders in the cloud computing value-chain. Early cloud computing literature focused on the technical aspect of the technology and viewed the provider and customer as essential value-chain stakeholders. The more users that use cloud services, the potential for data breaches increases. The review of the literature was carried out using a social-technical approach. Socio-technical theory encapsulates the social, technical and environmental dimensions of a system. The outcomes of the search indicated that there are two pertinent stakeholder types: operational and non-operational. Operational stakeholders include cloud providers, customers, enablers, resellers and third-party providers. Non-operational stakeholders include regulators, legislators, courts, non-government organisations, law enforcement, industry-standard bodies and end-users. The end-users are critically important in the cloud value-chain in that they rely on online services for everyday activities and have their data compromised. The cloud value-chain presents that cloud services encapsulate more than just technology services. The paper considers the complex stakeholder relationships and data breach issues, indicating the need for a better socio-technical response from the stakeholders within the value-chain.",
keywords = "cloud computing, data breach, ecosystems, end-users, literature review, non-operational, operational, socio-technical, stakeholders, value-chain",
author = "David Kolevski and Katina Michael and Roba Abbas and Mark Freeman",
note = "Publisher Copyright: {\textcopyright} 2020 IEEE.; 2020 IEEE International Symposium on Technology and Society, ISTAS 2020 ; Conference date: 12-11-2020 Through 15-11-2020",
year = "2020",
month = nov,
day = "12",
doi = "10.1109/ISTAS50296.2020.9462169",
language = "English (US)",
series = "International Symposium on Technology and Society, Proceedings",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "290--293",
booktitle = "Proceedings of the 2020 IEEE International Symposium on Technology and Society, ISTAS 2020",
}