Organizational determinants of internally perceived website effectiveness in state health and human service agencies

David H. Coursey, Eric W. Welch, Sanjay K. Pandey

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

Government websites are presumed to confer numerous potential benefits and advocated for reasons such as improved information dissemination, transaction convenience, and coordination efficiency. Yet, little research exists measuring whether these presumed benefits are realized from an internal perspective. This paper examines possible predictors, associated with the general information technology and organizational theory literature, of perceived website effectiveness among employees of state health and human services agencies based on new data from the National Administrative Studies Project (NASP-II). Findings suggest website effectiveness is positively related to external political and business pressure, internal communication characteristics, innovative organization culture, and size. Effectiveness is negatively associated with red tape.

Original languageEnglish (US)
Title of host publicationProceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers
EditorsR.H. Spraque, Jr.
Number of pages1
DOIs
StatePublished - Nov 10 2005
Externally publishedYes
Event38th Annual Hawaii International Conference on System Sciences - Big Island, HI, United States
Duration: Jan 3 2005Jan 6 2005

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Other

Other38th Annual Hawaii International Conference on System Sciences
CountryUnited States
CityBig Island, HI
Period1/3/051/6/05

    Fingerprint

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Coursey, D. H., Welch, E. W., & Pandey, S. K. (2005). Organizational determinants of internally perceived website effectiveness in state health and human service agencies. In R. H. Spraque, Jr. (Ed.), Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/10.1109/HICSS.2005.478