On the relationship between customer participation and satisfaction: Two frameworks

L. Kellogg Deborah, E. Youngdahl William, E. Bowen David

Research output: Contribution to journalReview articlepeer-review

158 Scopus citations
Original languageEnglish (US)
Pages (from-to)206-219
Number of pages14
JournalInternational Journal of Service Industry Management
Issue number3
StatePublished - Dec 1 1997
Externally publishedYes


  • Cost of quality
  • Customers
  • Service quality

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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