On the relationship between customer participation and satisfaction: Two frameworks

L. Kellogg Deborah, William Youngdahl, E. Bowen David

Research output: Contribution to journalArticle

122 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)206-219
Number of pages14
JournalInternational Journal of Service Industry Management
Volume8
Issue number3
DOIs
StatePublished - 1997
Externally publishedYes

Fingerprint

Customer participation
Customer satisfaction
Service quality

Keywords

  • Cost of quality
  • Customers
  • Service quality

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Strategy and Management
  • Business, Management and Accounting(all)

Cite this

On the relationship between customer participation and satisfaction : Two frameworks. / Deborah, L. Kellogg; Youngdahl, William; David, E. Bowen.

In: International Journal of Service Industry Management, Vol. 8, No. 3, 1997, p. 206-219.

Research output: Contribution to journalArticle

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