Knowledge management practices in Thai SMEs: Influence of SME characteristics on knowledge management processes

Varintorn Supyuenyong, Nazrul Islam, Uday Kulkarni

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

This paper investigates knowledge management (KM) practices by small and medium-sized enterprises (SMEs) in Thailand with view to understand how special characteristics of SMEs influence KM processes in such businesses. Most of the prior discussion has focused on KM and its prevalence in large organizations where the practice of KM permeates every KM sub-process. However, small and mediumsized enterprises (SMEs) may not perform these processes to the same degree due to their specific characteristics and limitations. A qualitative research method is used via two case studies to analyze the common current practices in KM in Enterprise Resource Planning (ERP) service providers. Two companies in Thailand were selected for this in-depth study. Detailed observations highlight the similarities between the SMEs' KM practices and their divergence from those generally observed in large organizations. Analysis demonstrates that certain SME characteristics seem to affect the KM subprocesses in interesting ways. Findings are serving as a pilot for conducting a qualitative study of a much large number of SMEs and also to construct a research model for a quantitative study of SMEs' KM practices.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007
Subtitle of host publicationReaching New Heights
Pages2529-2540
Number of pages12
StatePublished - Dec 1 2007
Event13th Americas Conference on Information Systems, AMCIS 2007 - Keystone, CO, United States
Duration: Aug 10 2007Aug 12 2007

Publication series

NameAssociation for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights
Volume4

Other

Other13th Americas Conference on Information Systems, AMCIS 2007
CountryUnited States
CityKeystone, CO
Period8/10/078/12/07

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Keywords

  • ERP implementation service provider
  • Knowledge management
  • Knowledge management process
  • SMEs

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

Cite this

Supyuenyong, V., Islam, N., & Kulkarni, U. (2007). Knowledge management practices in Thai SMEs: Influence of SME characteristics on knowledge management processes. In Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights (pp. 2529-2540). (Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights; Vol. 4).