TY - CHAP
T1 - Knowledge intensive business processes
T2 - A process-technology fit perspective
AU - Kulkarni, Uday
AU - Ipe, Minu
PY - 2010
Y1 - 2010
N2 - We take a business process centric view of an organization and study knowledge intensive business processes (KIBPs). Using a case study research methodology, we studied a diverse set of business processes in multiple organizations to understand their basic ingredients. We find that, although materially dissimilar, KIBPs share a common framework at an abstract level, in that, the tasks that comprise them, the information/knowledge that they need, and the decision situations that are encountered within them have similar characteristics. We draw upon the task-technology fit (TTF) theory and expand it to consider the process-technology fit in the context of KIBPs. In doing so, we prescribe guidelines for organizations for planning for IT support in the form of knowledge management systems for decision making scenarios that are commonly encountered in KIBPs.
AB - We take a business process centric view of an organization and study knowledge intensive business processes (KIBPs). Using a case study research methodology, we studied a diverse set of business processes in multiple organizations to understand their basic ingredients. We find that, although materially dissimilar, KIBPs share a common framework at an abstract level, in that, the tasks that comprise them, the information/knowledge that they need, and the decision situations that are encountered within them have similar characteristics. We draw upon the task-technology fit (TTF) theory and expand it to consider the process-technology fit in the context of KIBPs. In doing so, we prescribe guidelines for organizations for planning for IT support in the form of knowledge management systems for decision making scenarios that are commonly encountered in KIBPs.
KW - Decision support
KW - Knowledge intensive business processes
KW - Knowledge management
KW - Knowledge management systems
KW - Task-technology fit
UR - http://www.scopus.com/inward/record.url?scp=77951143395&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77951143395&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-12035-0_5
DO - 10.1007/978-3-642-12035-0_5
M3 - Chapter
AN - SCOPUS:77951143395
SN - 9783642120343
T3 - Communications in Computer and Information Science
SP - 32
EP - 43
BT - Information Systems, Technology and Management
A2 - Prasad, Sushil
A2 - Vin, Harrick
A2 - Sahni, Sartaj
A2 - Jaiswal, Mahadeo
A2 - Thipakorn, Bundit
ER -