Human-agent interruptions: A systems perspective

Pouria Salehi, Erin Chiou

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Detrimental effects of interruptions have been widely reported in the literature, particularly with laboratory-based studies. However, recent field-based studies suggest interruptions can be beneficial, even vital to maintaining or enhancing system performance. The literature seems to be at critical juncture; how do practitioners reconcile these perspectives? Do we ban interruptions or let them flow freely? To address this, we study how interruptions affect work performance over differing units of analysis (a dyad versus an individual) in a mi-croworld scheduling task with 72 participants and a computer agent. We found that a team performance perspective shows more benefits from interruptions than an individual performance perspective. In other words, teams suffered less from the adverse effects of interruptions than individuals. Results show that systems-level aspects of interruptions, for both the individual and the team, plays a role in determining whether interruptions have a positive or negative effect.

Original languageEnglish (US)
Title of host publicationProceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017
PublisherHuman Factors an Ergonomics Society Inc.
Pages505-509
Number of pages5
Volume2017-October
ISBN (Electronic)9780945289531
DOIs
StatePublished - Jan 1 2017
EventHuman Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017 - Austin, United States
Duration: Oct 9 2017Oct 13 2017

Other

OtherHuman Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017
CountryUnited States
CityAustin
Period10/9/1710/13/17

ASJC Scopus subject areas

  • Human Factors and Ergonomics

Fingerprint Dive into the research topics of 'Human-agent interruptions: A systems perspective'. Together they form a unique fingerprint.

  • Cite this

    Salehi, P., & Chiou, E. (2017). Human-agent interruptions: A systems perspective. In Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017 (Vol. 2017-October, pp. 505-509). Human Factors an Ergonomics Society Inc.. https://doi.org/10.1177/1541931213601611