Abstract
Detrimental effects of interruptions have been widely reported in the literature, particularly with laboratory-based studies. However, recent field-based studies suggest interruptions can be beneficial, even vital to maintaining or enhancing system performance. The literature seems to be at critical juncture; how do practitioners reconcile these perspectives? Do we ban interruptions or let them flow freely? To address this, we study how interruptions affect work performance over differing units of analysis (a dyad versus an individual) in a mi-croworld scheduling task with 72 participants and a computer agent. We found that a team performance perspective shows more benefits from interruptions than an individual performance perspective. In other words, teams suffered less from the adverse effects of interruptions than individuals. Results show that systems-level aspects of interruptions, for both the individual and the team, plays a role in determining whether interruptions have a positive or negative effect.
| Original language | English (US) |
|---|---|
| Title of host publication | Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017 |
| Publisher | Human Factors an Ergonomics Society Inc. |
| Pages | 505-509 |
| Number of pages | 5 |
| Volume | 2017-October |
| ISBN (Electronic) | 9780945289531 |
| DOIs | |
| State | Published - Jan 1 2017 |
| Event | Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017 - Austin, United States Duration: Oct 9 2017 → Oct 13 2017 |
Other
| Other | Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017 |
|---|---|
| Country | United States |
| City | Austin |
| Period | 10/9/17 → 10/13/17 |
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ASJC Scopus subject areas
- Human Factors and Ergonomics
Cite this
Human-agent interruptions : A systems perspective. / Salehi, Pouria; Chiou, Erin.
Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017. Vol. 2017-October Human Factors an Ergonomics Society Inc., 2017. p. 505-509.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - Human-agent interruptions
T2 - A systems perspective
AU - Salehi, Pouria
AU - Chiou, Erin
PY - 2017/1/1
Y1 - 2017/1/1
N2 - Detrimental effects of interruptions have been widely reported in the literature, particularly with laboratory-based studies. However, recent field-based studies suggest interruptions can be beneficial, even vital to maintaining or enhancing system performance. The literature seems to be at critical juncture; how do practitioners reconcile these perspectives? Do we ban interruptions or let them flow freely? To address this, we study how interruptions affect work performance over differing units of analysis (a dyad versus an individual) in a mi-croworld scheduling task with 72 participants and a computer agent. We found that a team performance perspective shows more benefits from interruptions than an individual performance perspective. In other words, teams suffered less from the adverse effects of interruptions than individuals. Results show that systems-level aspects of interruptions, for both the individual and the team, plays a role in determining whether interruptions have a positive or negative effect.
AB - Detrimental effects of interruptions have been widely reported in the literature, particularly with laboratory-based studies. However, recent field-based studies suggest interruptions can be beneficial, even vital to maintaining or enhancing system performance. The literature seems to be at critical juncture; how do practitioners reconcile these perspectives? Do we ban interruptions or let them flow freely? To address this, we study how interruptions affect work performance over differing units of analysis (a dyad versus an individual) in a mi-croworld scheduling task with 72 participants and a computer agent. We found that a team performance perspective shows more benefits from interruptions than an individual performance perspective. In other words, teams suffered less from the adverse effects of interruptions than individuals. Results show that systems-level aspects of interruptions, for both the individual and the team, plays a role in determining whether interruptions have a positive or negative effect.
UR - http://www.scopus.com/inward/record.url?scp=85042504344&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85042504344&partnerID=8YFLogxK
U2 - 10.1177/1541931213601611
DO - 10.1177/1541931213601611
M3 - Conference contribution
VL - 2017-October
SP - 505
EP - 509
BT - Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017
PB - Human Factors an Ergonomics Society Inc.
ER -