Human-agent interruptions: A systems perspective

Pouria Salehi, Erin Chiou

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    Detrimental effects of interruptions have been widely reported in the literature, particularly with laboratory-based studies. However, recent field-based studies suggest interruptions can be beneficial, even vital to maintaining or enhancing system performance. The literature seems to be at critical juncture; how do practitioners reconcile these perspectives? Do we ban interruptions or let them flow freely? To address this, we study how interruptions affect work performance over differing units of analysis (a dyad versus an individual) in a mi-croworld scheduling task with 72 participants and a computer agent. We found that a team performance perspective shows more benefits from interruptions than an individual performance perspective. In other words, teams suffered less from the adverse effects of interruptions than individuals. Results show that systems-level aspects of interruptions, for both the individual and the team, plays a role in determining whether interruptions have a positive or negative effect.

    Original languageEnglish (US)
    Title of host publicationProceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017
    PublisherHuman Factors an Ergonomics Society Inc.
    Pages505-509
    Number of pages5
    Volume2017-October
    ISBN (Electronic)9780945289531
    DOIs
    StatePublished - Jan 1 2017
    EventHuman Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017 - Austin, United States
    Duration: Oct 9 2017Oct 13 2017

    Other

    OtherHuman Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017
    CountryUnited States
    CityAustin
    Period10/9/1710/13/17

    Fingerprint

    Scheduling
    performance
    ban
    dyad
    scheduling
    literature

    ASJC Scopus subject areas

    • Human Factors and Ergonomics

    Cite this

    Salehi, P., & Chiou, E. (2017). Human-agent interruptions: A systems perspective. In Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017 (Vol. 2017-October, pp. 505-509). Human Factors an Ergonomics Society Inc.. https://doi.org/10.1177/1541931213601611

    Human-agent interruptions : A systems perspective. / Salehi, Pouria; Chiou, Erin.

    Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017. Vol. 2017-October Human Factors an Ergonomics Society Inc., 2017. p. 505-509.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Salehi, P & Chiou, E 2017, Human-agent interruptions: A systems perspective. in Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017. vol. 2017-October, Human Factors an Ergonomics Society Inc., pp. 505-509, Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017, Austin, United States, 10/9/17. https://doi.org/10.1177/1541931213601611
    Salehi P, Chiou E. Human-agent interruptions: A systems perspective. In Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017. Vol. 2017-October. Human Factors an Ergonomics Society Inc. 2017. p. 505-509 https://doi.org/10.1177/1541931213601611
    Salehi, Pouria ; Chiou, Erin. / Human-agent interruptions : A systems perspective. Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017. Vol. 2017-October Human Factors an Ergonomics Society Inc., 2017. pp. 505-509
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