Human-agent interactions: Does accountability matter in interactive control automation?

Pouria Satehi, Erin K. Chiou, Adam Wilkins

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

In human-automation systems, where high situation awareness is associated with better decision-making, understanding accountability may be crucial to preventing automation complacency. In supervisory control automation, there is some evidence that accountability increases human-automation performance; however, with increasingly intelligent automated agents, human-agent work relationships may resemble more interactive control compared to supervisory control. We investigate the effects of social accountability in a simulated joint task environment and hypothesize that people under an accountability condition would cooperate more with an automated agent than people under a non-accountability condition, in a shared cognitive task. Results from our study support this hypothesis. However, for the accountability group, people's performance in terms of units processed was lower, and this group also self-reported lower performance and attentional control, with higher frustration. These findings indicate that accountability may slow the decision-making process through added pressure, with some costs to short term efficiency.

Original languageEnglish (US)
Title of host publication62nd Human Factors and Ergonomics Society Annual Meeting, HFES 2018
PublisherHuman Factors and Ergonomics Society Inc.
Pages1643-1647
Number of pages5
ISBN (Electronic)9781510889538
StatePublished - Jan 1 2018
Event62nd Human Factors and Ergonomics Society Annual Meeting, HFES 2018 - Philadelphia, United States
Duration: Oct 1 2018Oct 5 2018

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume3
ISSN (Print)1071-1813

Conference

Conference62nd Human Factors and Ergonomics Society Annual Meeting, HFES 2018
CountryUnited States
CityPhiladelphia
Period10/1/1810/5/18

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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  • Cite this

    Satehi, P., Chiou, E. K., & Wilkins, A. (2018). Human-agent interactions: Does accountability matter in interactive control automation? In 62nd Human Factors and Ergonomics Society Annual Meeting, HFES 2018 (pp. 1643-1647). (Proceedings of the Human Factors and Ergonomics Society; Vol. 3). Human Factors and Ergonomics Society Inc..