Framing virtual interactivity between government and citizens: A study of feedback systems in the Chicago Police Department

S. Fulla, E. Welch

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

Considers the current efforts to describe the effect of Internet-based technology on interactivity between citizens and public organizations to be incomplete and poorly linked. This paper develops a model of interactivity that reflects the self-organization potential of virtual communication and the social context within which citizens and bureaucrats operate. The model helps us to identify ways in which different levels of feedback communication, e.g. e-mail, may affect both changes in organizations and communities, and the relationship between organizations and communities. A case analysis of the Chicago Police Department's (CPD) Citizen ICAM (Information Collection for Automated Mapping) is reviewed to determine the effects of feedback and the technology on the organization. We found that virtual interactivity is a complex process - more complex than typically described - that has significant effects on the structure and work processes of the CPD. We conclude by proposing a staged model of citizen-government interactivity and by identifying future research topics.

Original languageEnglish (US)
Title of host publicationProceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS 2002
EditorsRalph H. Sprague
PublisherIEEE Computer Society
ISBN (Electronic)0769514359
DOIs
StatePublished - Jan 1 2002
Externally publishedYes
Event35th Annual Hawaii International Conference on System Sciences, HICSS 2002 - Big Island, United States
Duration: Jan 7 2002Jan 10 2002

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2002-January
ISSN (Print)1530-1605

Other

Other35th Annual Hawaii International Conference on System Sciences, HICSS 2002
CountryUnited States
CityBig Island
Period1/7/021/10/02

Keywords

  • Communications technology
  • Context modeling
  • Electronic mail
  • Feedback communications
  • Government
  • Internet
  • Monitoring
  • Web sites

ASJC Scopus subject areas

  • Engineering(all)

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