Exploring the persistence of paper with the electronic health record

Jason J. Saleem, Alissa L. Russ, Connie F. Justice, Heather Hagg, Patricia R. Ebright, Peter A. Woodbridge, Bradley Doebbeling

Research output: Contribution to journalArticle

80 Citations (Scopus)

Abstract

Objective: Healthcare organizations are increasingly implementing electronic health records (EHRs) and other related health information technology (IT). Even in institutions which have long adopted these computerized systems, employees continue to rely on paper to complete their work. The objective of this study was to explore and understand human-technology integration factors that may be causing employees to rely on paper alternatives to the EHR. Methods: We conducted semi-structured interviews with 20 key-informants in a large Veterans Affairs Medical Center (VAMC), with a fully implemented EHR, to understand the use of paper-based alternatives. Participants included clinicians, administrators, and IT specialists across several service areas in the medical center. Results: We found 11 distinct categories of paper-based workarounds to the use of the EHR. Paper use related to the following: (1) efficiency; (2) knowledge/skill/ease of use; (3) memory; (4) sensorimotor preferences; (5) awareness; (6) task specificity; (7) task complexity; (8) data organization; (9) longitudinal data processes; (10) trust; and (11) security. We define each of these and provide examples that demonstrate how these categories promoted paper use in spite of a fully implemented EHR. Conclusions: In several cases, paper served as an important tool and assisted healthcare employees in their work. In other cases, paper use circumvented the intended EHR design, introduced potential gaps in documentation, and generated possible paths to medical error. We discuss implications of these findings for EHR design and implementation.

Original languageEnglish (US)
Pages (from-to)618-628
Number of pages11
JournalInternational Journal of Medical Informatics
Volume78
Issue number9
DOIs
StatePublished - Sep 2009
Externally publishedYes

Fingerprint

Electronic Health Records
Technology
Delivery of Health Care
Medical Errors
Medical Informatics
Information Services
Veterans
Administrative Personnel
Documentation
Interviews
Efficiency

Keywords

  • Computerized medical record
  • Data display
  • Electronic health record
  • Human information processing
  • Paper-based workarounds

ASJC Scopus subject areas

  • Health Informatics

Cite this

Exploring the persistence of paper with the electronic health record. / Saleem, Jason J.; Russ, Alissa L.; Justice, Connie F.; Hagg, Heather; Ebright, Patricia R.; Woodbridge, Peter A.; Doebbeling, Bradley.

In: International Journal of Medical Informatics, Vol. 78, No. 9, 09.2009, p. 618-628.

Research output: Contribution to journalArticle

Saleem, Jason J. ; Russ, Alissa L. ; Justice, Connie F. ; Hagg, Heather ; Ebright, Patricia R. ; Woodbridge, Peter A. ; Doebbeling, Bradley. / Exploring the persistence of paper with the electronic health record. In: International Journal of Medical Informatics. 2009 ; Vol. 78, No. 9. pp. 618-628.
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