Explaining Citizen Evaluations of Urban Services: A Comparison of Some Alternative Models

Rodney Hero, Roger Durand

Research output: Contribution to journalArticlepeer-review

32 Scopus citations

Abstract

This study evaluates alternative models of citizen satisfaction with urban services. More specifically, it compares and assesses three models of satisfaction at two points in time. The availability of cross-section survey data on city residents at two time points, supplemented with aggregate evidence, make possible a test of what Coleman (1964) refers to as the “equilibrium assumption.” Only one of the three models, referred to as the “personal contact” model, was found to be supported by the evidence. Further, this model was supported at two points in time and was found to have nearly identical parameters of influence at the two time points.

Original languageEnglish (US)
Pages (from-to)344-354
Number of pages11
JournalUrban Affairs Review
Volume20
Issue number3
DOIs
StatePublished - Jan 1 1985
Externally publishedYes

ASJC Scopus subject areas

  • Sociology and Political Science
  • Urban Studies

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