Emotion and relationships in the workplace

Sarah J. Tracy, Shawna Malvini Redden

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Coauthors and friends Shawna Malvini Redden and Sarah J. Tracy share their journeys of studying emotion, relationships, and organizational communication and provide key definitions, research findings, and practical implications of four core research areas: (1) commodification and control of emotion at work in the form of emotional labor and related concepts, such as emotive dissonance, emotional taint, emotional deviance, and emotional taxes; (2) stress, burnout, and communicatively restricted organizational stress (CROS); (3) workplace bullying and abusive interaction at work; and (4) prosocial emotional processes at work, such as humor, compassion, resilience, emotional intelligence, and mindfulness. The chapter closes with future research directions and discussion questions.

Original languageEnglish (US)
Title of host publicationMovements in Organizational Communication Research
Subtitle of host publicationCurrent Issues and Future Directions
PublisherTaylor and Francis
Pages155-174
Number of pages20
ISBN (Electronic)9781351396998
ISBN (Print)9781138304444
DOIs
StatePublished - Jan 1 2019
Externally publishedYes

Fingerprint

emotion
workplace
emotional intelligence
burnout
deviant behavior
humor
resilience
taxes
exclusion
labor
communication
interaction
Work Place
Emotion

ASJC Scopus subject areas

  • Arts and Humanities(all)
  • Social Sciences(all)

Cite this

Tracy, S. J., & Redden, S. M. (2019). Emotion and relationships in the workplace. In Movements in Organizational Communication Research: Current Issues and Future Directions (pp. 155-174). Taylor and Francis. https://doi.org/10.4324/9780203730089-9

Emotion and relationships in the workplace. / Tracy, Sarah J.; Redden, Shawna Malvini.

Movements in Organizational Communication Research: Current Issues and Future Directions. Taylor and Francis, 2019. p. 155-174.

Research output: Chapter in Book/Report/Conference proceedingChapter

Tracy, SJ & Redden, SM 2019, Emotion and relationships in the workplace. in Movements in Organizational Communication Research: Current Issues and Future Directions. Taylor and Francis, pp. 155-174. https://doi.org/10.4324/9780203730089-9
Tracy SJ, Redden SM. Emotion and relationships in the workplace. In Movements in Organizational Communication Research: Current Issues and Future Directions. Taylor and Francis. 2019. p. 155-174 https://doi.org/10.4324/9780203730089-9
Tracy, Sarah J. ; Redden, Shawna Malvini. / Emotion and relationships in the workplace. Movements in Organizational Communication Research: Current Issues and Future Directions. Taylor and Francis, 2019. pp. 155-174
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