Embodied conversational agents as conversational partners

Max M. Louwerse, Arthur C. Graesser, Danielle McNamara, Shulan Lu

Research output: Contribution to journalArticle

29 Citations (Scopus)

Abstract

Conversational agents are becoming more widespread in computer technologies but there has been little research in how humans interact with them. Two eye tracking studies investigated how humans distribute eye gaze towards conversational agents in complex tutoring systems. In Study 1, participants interacted with the single-agent tutoring system AutoTutor. Fixation times showed that the agent received most attention throughout the interaction, even when display size was statistically controlled. In Study 2, participants interacted with iSTART. Fixations were on the relevant agents when these agents spoke. Both studies provided evidence that humans regard animated conversational agents as conversational partners in the communication process.

Original languageEnglish (US)
Pages (from-to)1244-1255
Number of pages12
JournalApplied Cognitive Psychology
Volume23
Issue number9
DOIs
StatePublished - 2009
Externally publishedYes

Fingerprint

Interpersonal Relations
Technology
Research
Fixation
Tutoring
Controlled
Computer Technology
Communication Processes
Interaction
Eye Gaze

ASJC Scopus subject areas

  • Experimental and Cognitive Psychology

Cite this

Embodied conversational agents as conversational partners. / Louwerse, Max M.; Graesser, Arthur C.; McNamara, Danielle; Lu, Shulan.

In: Applied Cognitive Psychology, Vol. 23, No. 9, 2009, p. 1244-1255.

Research output: Contribution to journalArticle

Louwerse, Max M. ; Graesser, Arthur C. ; McNamara, Danielle ; Lu, Shulan. / Embodied conversational agents as conversational partners. In: Applied Cognitive Psychology. 2009 ; Vol. 23, No. 9. pp. 1244-1255.
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