Embodied conversational agents as conversational partners

Max M. Louwerse, Arthur C. Graesser, Danielle S. McNamara, Shulan Lu

Research output: Contribution to journalArticle

32 Scopus citations

Abstract

Conversational agents are becoming more widespread in computer technologies but there has been little research in how humans interact with them. Two eye tracking studies investigated how humans distribute eye gaze towards conversational agents in complex tutoring systems. In Study 1, participants interacted with the single-agent tutoring system AutoTutor. Fixation times showed that the agent received most attention throughout the interaction, even when display size was statistically controlled. In Study 2, participants interacted with iSTART. Fixations were on the relevant agents when these agents spoke. Both studies provided evidence that humans regard animated conversational agents as conversational partners in the communication process.

Original languageEnglish (US)
Pages (from-to)1244-1255
Number of pages12
JournalApplied Cognitive Psychology
Volume23
Issue number9
DOIs
StatePublished - Nov 17 2009
Externally publishedYes

ASJC Scopus subject areas

  • Experimental and Cognitive Psychology
  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)

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