Does Administrative Burden Influence Public Support for Government Programs? Evidence from a Survey Experiment

Lael R. Keiser, Susan M. Miller

Research output: Contribution to journalArticlepeer-review

8 Scopus citations

Abstract

Research indicates that administrative burden influences the behaviors and views of clients and potential clients of government programs. However, administrative burden may also shape mass attitudes toward government programs. Taking a behavioral public administration approach, the authors consider whether and how exposure to information about administrative burden embedded within eligibility-based programs influences citizen favorability toward those programs. It is hypothesized that if information about the existing screening mechanisms is highlighted and made salient, this will lead to greater approval of eligibility-based programs. This expectation is evaluated using a survey experiment that explores administrative burden in the Temporary Assistance for Needy Families (TANF) program. The evidence shows that being exposed to information about administrative burden increases favorability toward TANF and its recipients, though these effects are conditional on party identification. The results provide insight into a potential consequence of administrative burden, showing the way in which information regarding burden can shape citizens’ support for eligibility-based programs.

Original languageEnglish (US)
Pages (from-to)137-150
Number of pages14
JournalPublic administration review
Volume80
Issue number1
DOIs
StatePublished - Jan 1 2020
Externally publishedYes

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration
  • Marketing

Fingerprint Dive into the research topics of 'Does Administrative Burden Influence Public Support for Government Programs? Evidence from a Survey Experiment'. Together they form a unique fingerprint.

Cite this