Descriptive examination of secure messaging in a longitudinal cohort of diabetes patients in the ECLIPPSE study

Anupama Gunshekar Cemballi, Andrew J. Karter, Dean Schillinger, Jennifer Y. Liu, Danielle S. McNamara, William Brown, Scott Crossley, Wagahta Semere, Mary Reed, Jill Allen, Courtney Rees Lyles

Research output: Contribution to journalReview articlepeer-review

Abstract

The substantial expansion of secure messaging (SM) via the patient portal in the last decade suggests that it is becoming a standard of care, but few have examined SM use longitudinally. We examined SM patterns among a diverse cohort of patients with diabetes (N = 19 921) and the providers they exchanged messages with within a large, integrated health system over 10 years (2006-2015), linking patient demographics to SM use. We found a 10-fold increase in messaging volume. There were dramatic increases overall and for patient subgroups, with a majority of patients (including patients with lower income or with self-reported limited health literacy) messaging by 2015. Although more physicians than nurses and other providers messaged throughout the study, the distribution of health professions using SM changed over time. Given this rapid increase in SM, deeper understanding of optimizing the value of patient and provider engagement, while managing workflow and training challenges, is crucial.

Original languageEnglish (US)
Pages (from-to)1252-1258
Number of pages7
JournalJournal of the American Medical Informatics Association
Volume28
Issue number6
DOIs
StatePublished - Jun 1 2021

Keywords

  • diabetes
  • electronic health record
  • longitudinal studies
  • patient portals
  • secure messaging

ASJC Scopus subject areas

  • Health Informatics

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