TY - JOUR
T1 - Dashboards to Support Operational Decision Making in Health Centers
T2 - A Case for Role-Specific Design
AU - Kunjan, Kislaya
AU - Doebbeling, Bradley
AU - Toscos, Tammy
N1 - Funding Information:
The authors would like to thank and acknowledge the Patient Centered Outcomes Research Institute, which has funded this 3 years, $2M grant award (IH-12-11-5488; ‘Improving Access to Care and Efficiency of Healthcare Systems for Underserved Patients’). The authors would also like to acknowledge the staff at the collaborating health centers for their time and support; and the Indiana University School of Informatics and Computing (Indianapolis, IN) for providing the necessary technology infrastructure.
Publisher Copyright:
© 2018, © 2018 Taylor & Francis Group, LLC.
PY - 2019/5/28
Y1 - 2019/5/28
N2 - Applying a user-centered design (UCD) process within the framework of a learning healthcare system (LHS), this study unearths role-specific performance measures to support operational and financial decision making in community health centers (CHCs). We first built a multidimensional EHR/Practice Management data warehouse through a large collaborative of seven CHCs in the state of Indiana aimed at improving efficiency and access to care. A UCD process that comprised contextual interviews, card sorting and high fidelity dashboard prototyping was used to uncover over 45 different operational performance measures, many of which were unique and hitherto unknown measures of relevance to different individual roles within a CHC that included frontline staff, providers, clinical support, and executive management. Within the LHS paradigm, the study highlights the value of role-specific performance measurement and their delivery through interactive user-centered visualizations, while continuing to guide the development of future informatics tools.
AB - Applying a user-centered design (UCD) process within the framework of a learning healthcare system (LHS), this study unearths role-specific performance measures to support operational and financial decision making in community health centers (CHCs). We first built a multidimensional EHR/Practice Management data warehouse through a large collaborative of seven CHCs in the state of Indiana aimed at improving efficiency and access to care. A UCD process that comprised contextual interviews, card sorting and high fidelity dashboard prototyping was used to uncover over 45 different operational performance measures, many of which were unique and hitherto unknown measures of relevance to different individual roles within a CHC that included frontline staff, providers, clinical support, and executive management. Within the LHS paradigm, the study highlights the value of role-specific performance measurement and their delivery through interactive user-centered visualizations, while continuing to guide the development of future informatics tools.
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U2 - 10.1080/10447318.2018.1488418
DO - 10.1080/10447318.2018.1488418
M3 - Article
AN - SCOPUS:85050392284
SN - 1044-7318
VL - 35
SP - 742
EP - 750
JO - International Journal of Human-Computer Interaction
JF - International Journal of Human-Computer Interaction
IS - 9
ER -