Customer contributions and roles in service delivery

M J Bitner; William T. Faranda; Amy R. Hubbert; Valarie A. Zeithaml

doi:10.1108/09564239710185398

Customer contributions and roles in service delivery

M J Bitner, William T. Faranda, Amy R. Hubbert, Valarie A. Zeithaml

WPC: Marketing

Research output: Contribution to journal › Article

445 Scopus citations

Original language	English (US)
Pages (from-to)	193-205
Number of pages	13
Journal	International Journal of Service Industry Management
Volume	8
Issue number	3
DOIs	https://doi.org/10.1108/09564239710185398
State	Published - Aug 1 1997

ASJC Scopus subject areas

Business, Management and Accounting(all)
Strategy and Management
Management of Technology and Innovation

Access to Document

10.1108/09564239710185398

Cite this

Bitner, M. J., Faranda, W. T., Hubbert, A. R., & Zeithaml, V. A. (1997). Customer contributions and roles in service delivery. International Journal of Service Industry Management, 8(3), 193-205. https://doi.org/10.1108/09564239710185398

@article{d072891a493946a3928ef9a836491c63,

title = "Customer contributions and roles in service delivery",

author = "Bitner, {M J} and Faranda, {William T.} and Hubbert, {Amy R.} and Zeithaml, {Valarie A.}",

year = "1997",

month = aug,

day = "1",

doi = "10.1108/09564239710185398",

language = "English (US)",

volume = "8",

pages = "193--205",

journal = "International Journal of Service Industry Management",

issn = "0956-4233",

publisher = "MCB University Press",

number = "3",

}

TY - JOUR

T1 - Customer contributions and roles in service delivery

AU - Bitner, M J

AU - Faranda, William T.

AU - Hubbert, Amy R.

AU - Zeithaml, Valarie A.

PY - 1997/8/1

Y1 - 1997/8/1

UR - http://www.scopus.com/inward/record.url?scp=2342644280&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=2342644280&partnerID=8YFLogxK

U2 - 10.1108/09564239710185398

DO - 10.1108/09564239710185398

M3 - Article

AN - SCOPUS:2342644280

VL - 8

SP - 193

EP - 205

JO - International Journal of Service Industry Management

JF - International Journal of Service Industry Management

SN - 0956-4233

IS - 3

ER -