TY - GEN
T1 - Beyond reliance and compliance
T2 - 59th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2015
AU - Chiou, Erin K.
AU - Lee, John D.
N1 - Publisher Copyright:
Copyright 2015 Human Factors and Ergonomics Society.
PY - 2015
Y1 - 2015
N2 - Increasingly autonomous machines may lead to issues in human-automation systems that go beyond the typical concerns of reliance and compliance. This study used an interaction-oriented approach that considers interdependence in coordinating and cooperating on a joint task. A shared-resource microworld environment was developed to assess how changes in environmental demands and agent behavior affect cooperation and system performance. Seventy-two participants were recruited to perform a scheduling task that required coordination with a cooperative and a relatively uncooperative automated agent. Cooperative automation enhanced performance because it provided more resources to the person and because the person provided more resources to the automation. Considering interdependence theory and the associated structure, signal, strategy, and sequence of human-automation interaction can guide design for appropriate trust and cooperation.
AB - Increasingly autonomous machines may lead to issues in human-automation systems that go beyond the typical concerns of reliance and compliance. This study used an interaction-oriented approach that considers interdependence in coordinating and cooperating on a joint task. A shared-resource microworld environment was developed to assess how changes in environmental demands and agent behavior affect cooperation and system performance. Seventy-two participants were recruited to perform a scheduling task that required coordination with a cooperative and a relatively uncooperative automated agent. Cooperative automation enhanced performance because it provided more resources to the person and because the person provided more resources to the automation. Considering interdependence theory and the associated structure, signal, strategy, and sequence of human-automation interaction can guide design for appropriate trust and cooperation.
UR - http://www.scopus.com/inward/record.url?scp=84981718846&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84981718846&partnerID=8YFLogxK
U2 - 10.1177/1541931215591040
DO - 10.1177/1541931215591040
M3 - Conference contribution
AN - SCOPUS:84981718846
T3 - Proceedings of the Human Factors and Ergonomics Society
SP - 195
EP - 199
BT - 2015 International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2015
PB - Human Factors and Ergonomics Society Inc.
Y2 - 26 October 2015 through 30 October 2015
ER -