TY - GEN
T1 - Best Practices of Organizational Change Management for Adopting New Technologies within the AEC Industry
AU - Maali, Omar
AU - Lines, Brian
AU - Smithwick, Jake
AU - Hurtado, Kristen
AU - Sullivan, Kenneth
N1 - Publisher Copyright:
© 2020 American Society of Civil Engineers.
PY - 2020
Y1 - 2020
N2 - The architecture, engineering, and construction (AEC) industry has often been accused of being slow to adopt change. Yet in the modern AEC industry - where the breadth of available technology solutions continues to grow - companies must be increasingly adept at organizational change management to maintain their competitive edge. When a company fails to achieve successful change adoption, the full potential of technology solutions may never be realized. The objective of this study was to identify the relationships between specific change management practices and organizational adoption of new technology solutions. An industry-wide approach was taken, wherein an online survey methodology was used to collect 167 cases of organization-wide change from AEC firms across the United States and Canada. The method of analysis included a correlation analysis between change management practices and change adoption. Reliability testing and principal components analysis were used to extract a single construct measure of change adoption. Results include a rank-order of specific change management practices most associated with successful technology adoption. Change-agent effectiveness, measured benchmarks, realistic timeframe, and communicated benefits are the four change management practices that had the strongest association strength with successful change adoption. The discussion addresses how these leading change management practices compare with previous literature. This study contributes an industry-wide view of change management practices specifically within the context of technology-based organizational change adoption, that may assist practitioners to better understand and manage technology adoption process in their organizations.
AB - The architecture, engineering, and construction (AEC) industry has often been accused of being slow to adopt change. Yet in the modern AEC industry - where the breadth of available technology solutions continues to grow - companies must be increasingly adept at organizational change management to maintain their competitive edge. When a company fails to achieve successful change adoption, the full potential of technology solutions may never be realized. The objective of this study was to identify the relationships between specific change management practices and organizational adoption of new technology solutions. An industry-wide approach was taken, wherein an online survey methodology was used to collect 167 cases of organization-wide change from AEC firms across the United States and Canada. The method of analysis included a correlation analysis between change management practices and change adoption. Reliability testing and principal components analysis were used to extract a single construct measure of change adoption. Results include a rank-order of specific change management practices most associated with successful technology adoption. Change-agent effectiveness, measured benchmarks, realistic timeframe, and communicated benefits are the four change management practices that had the strongest association strength with successful change adoption. The discussion addresses how these leading change management practices compare with previous literature. This study contributes an industry-wide view of change management practices specifically within the context of technology-based organizational change adoption, that may assist practitioners to better understand and manage technology adoption process in their organizations.
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M3 - Conference contribution
AN - SCOPUS:85096800794
T3 - Construction Research Congress 2020: Project Management and Controls, Materials, and Contracts - Selected Papers from the Construction Research Congress 2020
SP - 358
EP - 367
BT - Construction Research Congress 2020
A2 - Grau, David
A2 - Tang, Pingbo
A2 - El Asmar, Mounir
PB - American Society of Civil Engineers (ASCE)
T2 - Construction Research Congress 2020: Project Management Controls, Materials, Contracts
Y2 - 8 March 2020 through 10 March 2020
ER -