Agency-based social workers'attitudes and behaviors regarding service-related unsolicited E-mail

Jerry Finn, Judy Krysik

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

A survey of 470 social workers in 17 agencies in central Pennsylvania explored attitudes and behaviors related to receiving unsolicited e-mail (UE). Results found that receiving UE is not an uncommon occurrence, with more than one-half of social workers receiving UE from strangers and one in six receiving UE from consumers. Social workers differed in their responses to UE, with approximately threefourths answering UE from consumers and one-fourth answering UE from strangers. Responses to UE were related to individual attitudes as well as to agency policy. There is considerable variation in agency policy and only 60% of the social workers in this study knew whether their agency had an e-mail policy and only 15% knew if the policy included UE. Implications for agency policy and further research are discussed. doi:10.1300/J017v25n03_02

Original languageEnglish (US)
Pages (from-to)21-38
Number of pages18
JournalJournal of Technology in Human Services
Volume25
Issue number3
DOIs
StatePublished - Aug 20 2007

Fingerprint

Social Behavior
Electronic mail
Postal Service
e-mail
social worker
Social Workers

Keywords

  • E-mail
  • Ethics
  • Information technology
  • Policy
  • Unsolicited e-mail

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Agency-based social workers'attitudes and behaviors regarding service-related unsolicited E-mail. / Finn, Jerry; Krysik, Judy.

In: Journal of Technology in Human Services, Vol. 25, No. 3, 20.08.2007, p. 21-38.

Research output: Contribution to journalArticle

@article{eed10b17565647c49e981ab88c07629c,
title = "Agency-based social workers'attitudes and behaviors regarding service-related unsolicited E-mail",
abstract = "A survey of 470 social workers in 17 agencies in central Pennsylvania explored attitudes and behaviors related to receiving unsolicited e-mail (UE). Results found that receiving UE is not an uncommon occurrence, with more than one-half of social workers receiving UE from strangers and one in six receiving UE from consumers. Social workers differed in their responses to UE, with approximately threefourths answering UE from consumers and one-fourth answering UE from strangers. Responses to UE were related to individual attitudes as well as to agency policy. There is considerable variation in agency policy and only 60{\%} of the social workers in this study knew whether their agency had an e-mail policy and only 15{\%} knew if the policy included UE. Implications for agency policy and further research are discussed. doi:10.1300/J017v25n03_02",
keywords = "E-mail, Ethics, Information technology, Policy, Unsolicited e-mail",
author = "Jerry Finn and Judy Krysik",
year = "2007",
month = "8",
day = "20",
doi = "10.1300/J017v25n03_02",
language = "English (US)",
volume = "25",
pages = "21--38",
journal = "Journal of Technology in Human Services",
issn = "1522-8835",
publisher = "Routledge",
number = "3",

}

TY - JOUR

T1 - Agency-based social workers'attitudes and behaviors regarding service-related unsolicited E-mail

AU - Finn, Jerry

AU - Krysik, Judy

PY - 2007/8/20

Y1 - 2007/8/20

N2 - A survey of 470 social workers in 17 agencies in central Pennsylvania explored attitudes and behaviors related to receiving unsolicited e-mail (UE). Results found that receiving UE is not an uncommon occurrence, with more than one-half of social workers receiving UE from strangers and one in six receiving UE from consumers. Social workers differed in their responses to UE, with approximately threefourths answering UE from consumers and one-fourth answering UE from strangers. Responses to UE were related to individual attitudes as well as to agency policy. There is considerable variation in agency policy and only 60% of the social workers in this study knew whether their agency had an e-mail policy and only 15% knew if the policy included UE. Implications for agency policy and further research are discussed. doi:10.1300/J017v25n03_02

AB - A survey of 470 social workers in 17 agencies in central Pennsylvania explored attitudes and behaviors related to receiving unsolicited e-mail (UE). Results found that receiving UE is not an uncommon occurrence, with more than one-half of social workers receiving UE from strangers and one in six receiving UE from consumers. Social workers differed in their responses to UE, with approximately threefourths answering UE from consumers and one-fourth answering UE from strangers. Responses to UE were related to individual attitudes as well as to agency policy. There is considerable variation in agency policy and only 60% of the social workers in this study knew whether their agency had an e-mail policy and only 15% knew if the policy included UE. Implications for agency policy and further research are discussed. doi:10.1300/J017v25n03_02

KW - E-mail

KW - Ethics

KW - Information technology

KW - Policy

KW - Unsolicited e-mail

UR - http://www.scopus.com/inward/record.url?scp=34548633323&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=34548633323&partnerID=8YFLogxK

U2 - 10.1300/J017v25n03_02

DO - 10.1300/J017v25n03_02

M3 - Article

AN - SCOPUS:34548633323

VL - 25

SP - 21

EP - 38

JO - Journal of Technology in Human Services

JF - Journal of Technology in Human Services

SN - 1522-8835

IS - 3

ER -