TY - JOUR
T1 - A triadic framework for collaborative consumption (CC)
T2 - Motives, activities and resources & capabilities of actors
AU - Benoit, Sabine
AU - Baker, Thomas L.
AU - Bolton, Ruth
AU - Gruber, Thorsten
AU - Kandampully, Jay
N1 - Publisher Copyright:
© 2017 The Authors
PY - 2017/10
Y1 - 2017/10
N2 - Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.
AB - Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.
KW - Access based services
KW - Collaborative consumption
KW - Consumer behavior
KW - Peer to peer
KW - Research priorities
KW - Shareconomy
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U2 - 10.1016/j.jbusres.2017.05.004
DO - 10.1016/j.jbusres.2017.05.004
M3 - Article
AN - SCOPUS:85019134100
SN - 0148-2963
VL - 79
SP - 219
EP - 227
JO - Journal of Business Research
JF - Journal of Business Research
ER -