A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Sabine Benoit, Thomas L. Baker, Ruth Bolton, Thorsten Gruber, Jay Kandampully

Research output: Contribution to journalArticle

102 Scopus citations

Abstract

Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.

Original languageEnglish (US)
Pages (from-to)219-227
Number of pages9
JournalJournal of Business Research
Volume79
DOIs
StatePublished - Oct 2017

Keywords

  • Access based services
  • Collaborative consumption
  • Consumer behavior
  • Peer to peer
  • Research priorities
  • Shareconomy

ASJC Scopus subject areas

  • Marketing

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