A Service Climate Synthesis and Future Research Agenda

Business & Economics

• Service Climate 100%
• Research Agenda 65%
• Linkage 23%
• Organizational Behaviour 17%
• Profile Analysis 17%
• Service Orientation 15%
• Internal Marketing 14%
• Co-creation of Value 14%
• Internal Organization 14%
• Interdisciplinary Research 14%
• Sustainable Competitive Advantage 12%
• Service Management 12%
• Manufacturing 10%
• Research Methods 10%
• Human Resource Management 10%
• Job Satisfaction 9%
• Climate 9%
• Agenda 9%
• Integrated 6%
• Interaction 6%

Social Sciences

• climate 55%
• human resource management 8%
• organizational behavior 8%
• interdisciplinary research 7%
• job satisfaction 6%
• manufacturing 6%
• customer 6%
• marketing 5%
• research method 5%
• organization 4%
• management 3%
• interaction 3%

Engineering & Materials Science

• Job satisfaction 27%
• Human resource management 26%
• Marketing 17%
• Specifications 11%