3D Collaborative Virtual Environments: Exploring the Link between Collaborative Behaviors and Team Performance

Mitzi M. Montoya, Anne P. Massey, Nicholas S. Lockwood

Research output: Contribution to journalArticle

62 Scopus citations

Abstract

Increasingly, organizational work is conducted by virtual teams interacting across boundaries of space and time. Despite advances in collaborative technologies, members of virtual teams often find the experience challenging and a far cry from physically "being there." In response, immersive and interactive three-dimensional collaborative virtual environments (3D CVEs) are emerging and purported to address the shortcoming of earlier technologies. How teams will interact and ultimately perform in a 3D environment remains to be seen. In this study, drawing from group and communication theories, we explore the link between collaborative behaviors and the performance of virtual teams working in a 3D CVE. We report on the results of a controlled experiment consisting of 39 virtual teams of 91 individuals. Through cluster analysis, we identify distinct patterns of collaborative behaviors associated with differential levels of performance. Our findings provide a deeper understanding of how the unique spatial and visual characteristics of 3D CVEs may transform virtual work.

Original languageEnglish (US)
Pages (from-to)451-476
Number of pages26
JournalDecision Sciences
Volume42
Issue number2
DOIs
StatePublished - May 1 2011

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Keywords

  • 3D Collaborative Virtual Environments
  • Cluster Analysis
  • Collaborative Technologies
  • Mediated Communication
  • Virtual Teams

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Information Systems and Management
  • Management of Technology and Innovation

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