Digital Customer Service Excellence Training

Project: Research project

Project Details


Digital Customer Service Excellence Training Digital Customer Service Excellence Training Project Description Design, develop and implement a digital version of the Customer Service Excellence Training (CSET) originally developed by the . The goal of this digital curriculum is to serve as an exemplar training tool for those in any customer-facing role in the service industry, with a particular focus on Opportunity Youth - individuals between the ages of 16 and 24 years old not working and not in school. This training should prepare any individual in a customer-facing role, no matter the industry, to deliver best-in-class service at a foundational level, developing both soft skills and hard skills. The project will pilot a digital version of the curriculum to be consumed by learners (initially Opportunity Youth) individually as well as in groups potentially as facilitated by community organizations including YouthBuild, grantees of the Opportunity Youth Incentive Fund from The Aspen Institute, and other community backbone organizations part of the 100,000 Opportunities Initiative.
Effective start/end date9/15/173/31/20


  • Schultz Family Foundation: $810,019.00


Explore the research topics touched on by this project. These labels are generated based on the underlying awards/grants. Together they form a unique fingerprint.