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Why attachment security matters: How customers' attachment styles influence their relationships with service firms and service employees
Martin Mende, Ruth N. Bolton
Research output
:
Contribution to journal
›
Article
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peer-review
103
Scopus citations
Overview
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Dive into the research topics of 'Why attachment security matters: How customers' attachment styles influence their relationships with service firms and service employees'. Together they form a unique fingerprint.
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Business & Economics
Attachment Style
100%
Service Employees
71%
Service Firms
61%
Avoidance
15%
Market Segments
10%
Anxiety
8%
Employees
7%
Reward Programs
7%
Attachment Theory
6%
Social Relationships
5%
Affective Commitment
5%
Marketing Activities
5%
Customer Relationship
5%
Empirical Evidence
5%
Deficiency
4%
Propensity
4%
Resources
3%
Social Sciences
customer
54%
firm
48%
employee
44%
anxiety
6%
market
5%
reward
4%
marketing
3%
candidacy
3%
commitment
3%
resources
2%
evidence
2%
Engineering & Materials Science
Personnel
47%
Marketing
12%
Industry
5%