When workers flout convention: A study of workplace incivility

Christine M. Pearson, Lynne M. Andersson, Judith W. Wegner

Research output: Contribution to journalArticle

219 Scopus citations

Abstract

Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professionals, we report a multi-method, multidisciplinary inductive study addressing two questions: (1) what is the nature of workplace incivility and how does incivility differ from and fit among other types of workplace mistreatment; and (2) what are some implications of incivility for employees and organizations?.

Original languageEnglish (US)
Pages (from-to)1387-1419
Number of pages33
JournalHuman Relations
Volume54
Issue number11
DOIs
StatePublished - Nov 2001
Externally publishedYes

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Keywords

  • Interpersonal mistreatment
  • Workplace incivility

ASJC Scopus subject areas

  • Arts and Humanities (miscellaneous)
  • Social Sciences(all)
  • Strategy and Management
  • Management of Technology and Innovation

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