When workers flout convention

A study of workplace incivility

Christine Pearson, Lynne M. Andersson, Judith W. Wegner

Research output: Contribution to journalArticle

205 Citations (Scopus)

Abstract

Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professionals, we report a multi-method, multidisciplinary inductive study addressing two questions: (1) what is the nature of workplace incivility and how does incivility differ from and fit among other types of workplace mistreatment; and (2) what are some implications of incivility for employees and organizations?

Original languageEnglish (US)
Pages (from-to)1387-1419
Number of pages33
JournalHuman Relations
Volume54
Issue number11
StatePublished - Nov 2001
Externally publishedYes

Fingerprint

workplace
worker
Law enforcement
Managers
Personnel
law enforcement
aggression
employee
manager
violence
Work place
Incivility
Workers
Work Place
experience
Mistreatment
Violence
Multi-method
Employees
Emergency

Keywords

  • Interpersonal mistreatment
  • Workplace incivility

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Strategy and Management
  • Social Sciences(all)

Cite this

Pearson, C., Andersson, L. M., & Wegner, J. W. (2001). When workers flout convention: A study of workplace incivility. Human Relations, 54(11), 1387-1419.

When workers flout convention : A study of workplace incivility. / Pearson, Christine; Andersson, Lynne M.; Wegner, Judith W.

In: Human Relations, Vol. 54, No. 11, 11.2001, p. 1387-1419.

Research output: Contribution to journalArticle

Pearson, C, Andersson, LM & Wegner, JW 2001, 'When workers flout convention: A study of workplace incivility', Human Relations, vol. 54, no. 11, pp. 1387-1419.
Pearson, Christine ; Andersson, Lynne M. ; Wegner, Judith W. / When workers flout convention : A study of workplace incivility. In: Human Relations. 2001 ; Vol. 54, No. 11. pp. 1387-1419.
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