When workers flout convention: A study of workplace incivility

Christine M. Pearson; Lynne M. Andersson; Judith W. Wegner

doi:10.1177/00187267015411001

When workers flout convention: A study of workplace incivility

Christine M. Pearson, Lynne M. Andersson, Judith W. Wegner

Research output: Contribution to journal › Article › peer-review

305 Scopus citations

Abstract

Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professionals, we report a multi-method, multidisciplinary inductive study addressing two questions: (1) what is the nature of workplace incivility and how does incivility differ from and fit among other types of workplace mistreatment; and (2) what are some implications of incivility for employees and organizations?.

Original language	English (US)
Pages (from-to)	1387-1419
Number of pages	33
Journal	Human Relations
Volume	54
Issue number	11
DOIs	https://doi.org/10.1177/00187267015411001
State	Published - Nov 2001
Externally published	Yes

Keywords

Interpersonal mistreatment
Workplace incivility

ASJC Scopus subject areas

Arts and Humanities (miscellaneous)
Social Sciences(all)
Strategy and Management
Management of Technology and Innovation

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10.1177/00187267015411001

Cite this

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When workers flout convention: A study of workplace incivility

Abstract

Keywords

ASJC Scopus subject areas

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