What's up with Privacy? User Preferences and Privacy Concerns in Intelligent Personal Assistants

Lydia Manikonda, Aditya Deotale, Subbarao Kambhampati

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

The recent breakthroughs in Artificial Intelligence (AI) have allowed individuals to rely on automated systems for a variety of reasons. Some of these systems are the currently popular voice-enabled systems like Echo by Amazon and Home by Google that are also called as Intelligent Personal Assistants (IPAs). Though there are rising concerns about privacy and ethical implications, users of these IPAs seem to continue using these systems. We aim to investigate to what extent users are concerned about privacy and how they are handling these concerns while using the IPAs. By utilizing the reviews posted online along with the responses to a survey, this paper provides a set of insights about the detected markers related to user interests and privacy challenges. The insights suggest that users of these systems irrespective of their concerns about privacy, are generally positive in terms of utilizing IPAs in their everyday lives. However, there is a significant percentage of users who are concerned about privacy and take further actions to address related concerns. Some percentage of users expressed that they do not have any privacy concerns but when they learned about the "always listening" feature of these devices, their concern about privacy increased.

Original languageEnglish (US)
Title of host publicationAIES 2018 - Proceedings of the 2018 AAAI/ACM Conference on AI, Ethics, and Society
PublisherAssociation for Computing Machinery, Inc
Pages229-235
Number of pages7
ISBN (Electronic)9781450360128
DOIs
StatePublished - Dec 27 2018
Event1st AAAI/ACM Conference on AI, Ethics, and Society, AIES 2018 - New Orleans, United States
Duration: Feb 2 2018Feb 3 2018

Publication series

NameAIES 2018 - Proceedings of the 2018 AAAI/ACM Conference on AI, Ethics, and Society

Other

Other1st AAAI/ACM Conference on AI, Ethics, and Society, AIES 2018
CountryUnited States
CityNew Orleans
Period2/2/182/3/18

Keywords

  • automated systems
  • intelligent personal assistants
  • privacy
  • user reviews
  • user studies

ASJC Scopus subject areas

  • Artificial Intelligence

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  • Cite this

    Manikonda, L., Deotale, A., & Kambhampati, S. (2018). What's up with Privacy? User Preferences and Privacy Concerns in Intelligent Personal Assistants. In AIES 2018 - Proceedings of the 2018 AAAI/ACM Conference on AI, Ethics, and Society (pp. 229-235). (AIES 2018 - Proceedings of the 2018 AAAI/ACM Conference on AI, Ethics, and Society). Association for Computing Machinery, Inc. https://doi.org/10.1145/3278721.3278773