What drives global e-government? An exploratory assessment of existing e-government performance measures

Eric Welch, M. Jae Moon, Wilson Wong

Research output: Chapter in Book/Report/Conference proceedingChapter

3 Citations (Scopus)

Abstract

Introduction Perceived to be a technological solution for a better, more efficient and more effective government, e-government has been presented and implemented in nations around the world as one of the most compelling advances for government since the mid-1990s (OECD 2003). Many governments, including those at both the national and sub-national levels, have begun various e-government initiatives to develop and advance their online functions by providing public information and services to citizens and businesses and by interacting with citizens to obtain policy inputs (Demchak et al. 1998; Demchak et al. 2000; Welch and Wong 2001; Wong and Welch 2004). E-government has often been hailed as a means of promoting more effective intra- and intergovernmental relations (Ho 2002; Moon 2002). However, efforts to measure e-government performance have tended to out-distance the conceptual and theoretical work necessary to justify the measures and explain the results. So what is e-government performance? Recent work by Stowers (2004) proposes a multi-dimensional framework based on different levels of government performance: input measures, output measures, intermediate outcome measures and ultimate outcome measures. Input measures represent various resources used for e-government efforts to develop and maintain e-government applications. The input measures might be operationalized in terms of personnel and financial costs. Output measures reflect specific ‘immediate actions’ and visible indicators resulting from e-government initiatives such as the number of hits, completed downloads, number of e-mail requests and completed financial service/financial transactions.

Original languageEnglish (US)
Title of host publicationPublic Service Performance: Perspectives on Measurement and Management
PublisherCambridge University Press
Pages275-294
Number of pages20
ISBN (Print)9780511488511, 0521859913, 9780521859912
DOIs
StatePublished - Jan 1 2006
Externally publishedYes

Fingerprint

Performance measures
Electronic government
Government
Financial services
Resources
Intergovernmental relations
Personnel
Costs
Public services
Public information
Electronic mail

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

Welch, E., Moon, M. J., & Wong, W. (2006). What drives global e-government? An exploratory assessment of existing e-government performance measures. In Public Service Performance: Perspectives on Measurement and Management (pp. 275-294). Cambridge University Press. https://doi.org/10.1017/CBO9780511488511.015

What drives global e-government? An exploratory assessment of existing e-government performance measures. / Welch, Eric; Moon, M. Jae; Wong, Wilson.

Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, 2006. p. 275-294.

Research output: Chapter in Book/Report/Conference proceedingChapter

Welch, E, Moon, MJ & Wong, W 2006, What drives global e-government? An exploratory assessment of existing e-government performance measures. in Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, pp. 275-294. https://doi.org/10.1017/CBO9780511488511.015
Welch E, Moon MJ, Wong W. What drives global e-government? An exploratory assessment of existing e-government performance measures. In Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press. 2006. p. 275-294 https://doi.org/10.1017/CBO9780511488511.015
Welch, Eric ; Moon, M. Jae ; Wong, Wilson. / What drives global e-government? An exploratory assessment of existing e-government performance measures. Public Service Performance: Perspectives on Measurement and Management. Cambridge University Press, 2006. pp. 275-294
@inbook{ddcfcbdda63845aea0d832ef142468be,
title = "What drives global e-government? An exploratory assessment of existing e-government performance measures",
abstract = "Introduction Perceived to be a technological solution for a better, more efficient and more effective government, e-government has been presented and implemented in nations around the world as one of the most compelling advances for government since the mid-1990s (OECD 2003). Many governments, including those at both the national and sub-national levels, have begun various e-government initiatives to develop and advance their online functions by providing public information and services to citizens and businesses and by interacting with citizens to obtain policy inputs (Demchak et al. 1998; Demchak et al. 2000; Welch and Wong 2001; Wong and Welch 2004). E-government has often been hailed as a means of promoting more effective intra- and intergovernmental relations (Ho 2002; Moon 2002). However, efforts to measure e-government performance have tended to out-distance the conceptual and theoretical work necessary to justify the measures and explain the results. So what is e-government performance? Recent work by Stowers (2004) proposes a multi-dimensional framework based on different levels of government performance: input measures, output measures, intermediate outcome measures and ultimate outcome measures. Input measures represent various resources used for e-government efforts to develop and maintain e-government applications. The input measures might be operationalized in terms of personnel and financial costs. Output measures reflect specific ‘immediate actions’ and visible indicators resulting from e-government initiatives such as the number of hits, completed downloads, number of e-mail requests and completed financial service/financial transactions.",
author = "Eric Welch and Moon, {M. Jae} and Wilson Wong",
year = "2006",
month = "1",
day = "1",
doi = "10.1017/CBO9780511488511.015",
language = "English (US)",
isbn = "9780511488511",
pages = "275--294",
booktitle = "Public Service Performance: Perspectives on Measurement and Management",
publisher = "Cambridge University Press",

}

TY - CHAP

T1 - What drives global e-government? An exploratory assessment of existing e-government performance measures

AU - Welch, Eric

AU - Moon, M. Jae

AU - Wong, Wilson

PY - 2006/1/1

Y1 - 2006/1/1

N2 - Introduction Perceived to be a technological solution for a better, more efficient and more effective government, e-government has been presented and implemented in nations around the world as one of the most compelling advances for government since the mid-1990s (OECD 2003). Many governments, including those at both the national and sub-national levels, have begun various e-government initiatives to develop and advance their online functions by providing public information and services to citizens and businesses and by interacting with citizens to obtain policy inputs (Demchak et al. 1998; Demchak et al. 2000; Welch and Wong 2001; Wong and Welch 2004). E-government has often been hailed as a means of promoting more effective intra- and intergovernmental relations (Ho 2002; Moon 2002). However, efforts to measure e-government performance have tended to out-distance the conceptual and theoretical work necessary to justify the measures and explain the results. So what is e-government performance? Recent work by Stowers (2004) proposes a multi-dimensional framework based on different levels of government performance: input measures, output measures, intermediate outcome measures and ultimate outcome measures. Input measures represent various resources used for e-government efforts to develop and maintain e-government applications. The input measures might be operationalized in terms of personnel and financial costs. Output measures reflect specific ‘immediate actions’ and visible indicators resulting from e-government initiatives such as the number of hits, completed downloads, number of e-mail requests and completed financial service/financial transactions.

AB - Introduction Perceived to be a technological solution for a better, more efficient and more effective government, e-government has been presented and implemented in nations around the world as one of the most compelling advances for government since the mid-1990s (OECD 2003). Many governments, including those at both the national and sub-national levels, have begun various e-government initiatives to develop and advance their online functions by providing public information and services to citizens and businesses and by interacting with citizens to obtain policy inputs (Demchak et al. 1998; Demchak et al. 2000; Welch and Wong 2001; Wong and Welch 2004). E-government has often been hailed as a means of promoting more effective intra- and intergovernmental relations (Ho 2002; Moon 2002). However, efforts to measure e-government performance have tended to out-distance the conceptual and theoretical work necessary to justify the measures and explain the results. So what is e-government performance? Recent work by Stowers (2004) proposes a multi-dimensional framework based on different levels of government performance: input measures, output measures, intermediate outcome measures and ultimate outcome measures. Input measures represent various resources used for e-government efforts to develop and maintain e-government applications. The input measures might be operationalized in terms of personnel and financial costs. Output measures reflect specific ‘immediate actions’ and visible indicators resulting from e-government initiatives such as the number of hits, completed downloads, number of e-mail requests and completed financial service/financial transactions.

UR - http://www.scopus.com/inward/record.url?scp=84893757839&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84893757839&partnerID=8YFLogxK

U2 - 10.1017/CBO9780511488511.015

DO - 10.1017/CBO9780511488511.015

M3 - Chapter

SN - 9780511488511

SN - 0521859913

SN - 9780521859912

SP - 275

EP - 294

BT - Public Service Performance: Perspectives on Measurement and Management

PB - Cambridge University Press

ER -