TY - JOUR
T1 - What Do Nonprofits Value in Their Volunteers?
AU - Hernandez Ortiz, Tania L.
AU - Hager, Mark A.
AU - Brudney, Jeffrey L.
N1 - Funding Information:
Research supported by AmeriCorps, formerly known as the Corporation for National and Community Service. The research is part of the Volunteer Management Capacity II project, a member of the 2017 Cohort for the National Service and Civic Engagement Research Competition.
Publisher Copyright:
© 2021 Taylor & Francis Group, LLC.
PY - 2022
Y1 - 2022
N2 - This article investigates the idea that different nonprofit organizations, including human service organizations, value volunteers in different ways. We identify three benefits: financial, programmatic, and expressive. Analysis of survey data confirms these as separate factors. Using ESEM, we explore how differences in administrative complexity and intensiveness of volunteer use are related to the benefits from volunteers. The utility of our conceptual breakdown into three types of value is reinforced by our finding that administratively complex organizations de-emphasize the financial, programmatic, and expressive benefits, while nonprofits that exhibit intensive engagement with volunteers emphasize the financial, program, and expressive benefits of volunteers.
AB - This article investigates the idea that different nonprofit organizations, including human service organizations, value volunteers in different ways. We identify three benefits: financial, programmatic, and expressive. Analysis of survey data confirms these as separate factors. Using ESEM, we explore how differences in administrative complexity and intensiveness of volunteer use are related to the benefits from volunteers. The utility of our conceptual breakdown into three types of value is reinforced by our finding that administratively complex organizations de-emphasize the financial, programmatic, and expressive benefits, while nonprofits that exhibit intensive engagement with volunteers emphasize the financial, program, and expressive benefits of volunteers.
KW - Benefits volunteers
KW - expressive benefits
KW - financial benefits
KW - program benefits
KW - volunteer intensiveness
UR - http://www.scopus.com/inward/record.url?scp=85114021817&partnerID=8YFLogxK
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U2 - 10.1080/23303131.2021.1967246
DO - 10.1080/23303131.2021.1967246
M3 - Article
AN - SCOPUS:85114021817
SN - 2330-3131
VL - 46
SP - 96
EP - 110
JO - Human Service Organizations Management, Leadership and Governance
JF - Human Service Organizations Management, Leadership and Governance
IS - 1
ER -