Virtual crisis centers

Kevin C. Desouza, Tobin Hensgen

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

Purpose - The development of virtual crisis centers for organizations should be established. This study seeks to contend that having such a center will help an organization monitor the necessary signals generated and dissipated from within and around the organization in order to sense impending crisis. Once detected, the center can be used to evade or in some cases even curtail the effects of the crisis. If signal detection does not work, the center can be used to restore the organization. Design/methodology/approach - Conceptual. The discussion of what it takes to build such a crisis center is grounded on past work related to failures in intelligence leading to the disaster of 9/11. Findings - Virtual crisis centers will become a necessity in face of even more uncertain economic and political times. The benefit of such centers stems from an initiative which reflects preparedness and determination through actions to mitigate and possibly evade some of the consequences related to crisis. Originality/value - Proposes a design approach to the creation of virtual crisis centers to manage signals of crises.

Original languageEnglish (US)
Pages (from-to)778-782
Number of pages5
JournalDisaster Prevention and Management: An International Journal
Volume15
Issue number5
DOIs
StatePublished - Jan 1 2006

Keywords

  • Critical incident technique
  • Organizations
  • Signal detection

ASJC Scopus subject areas

  • Health(social science)
  • Public Health, Environmental and Occupational Health
  • Management, Monitoring, Policy and Law

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