Abstract
Purpose - The development of virtual crisis centers for organizations should be established. This study seeks to contend that having such a center will help an organization monitor the necessary signals generated and dissipated from within and around the organization in order to sense impending crisis. Once detected, the center can be used to evade or in some cases even curtail the effects of the crisis. If signal detection does not work, the center can be used to restore the organization. Design/methodology/approach - Conceptual. The discussion of what it takes to build such a crisis center is grounded on past work related to failures in intelligence leading to the disaster of 9/11. Findings - Virtual crisis centers will become a necessity in face of even more uncertain economic and political times. The benefit of such centers stems from an initiative which reflects preparedness and determination through actions to mitigate and possibly evade some of the consequences related to crisis. Originality/value - Proposes a design approach to the creation of virtual crisis centers to manage signals of crises.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 778-782 |
| Number of pages | 5 |
| Journal | Disaster Prevention and Management |
| Volume | 15 |
| Issue number | 5 |
| DOIs | |
| State | Published - 2006 |
| Externally published | Yes |
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Keywords
- Critical incident technique
- Organizations
- Signal detection
ASJC Scopus subject areas
- Business, Management and Accounting (miscellaneous)
Cite this
Virtual crisis centers. / Desouza, Kevin C.; Hensgen, Tobin.
In: Disaster Prevention and Management, Vol. 15, No. 5, 2006, p. 778-782.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Virtual crisis centers
AU - Desouza, Kevin C.
AU - Hensgen, Tobin
PY - 2006
Y1 - 2006
N2 - Purpose - The development of virtual crisis centers for organizations should be established. This study seeks to contend that having such a center will help an organization monitor the necessary signals generated and dissipated from within and around the organization in order to sense impending crisis. Once detected, the center can be used to evade or in some cases even curtail the effects of the crisis. If signal detection does not work, the center can be used to restore the organization. Design/methodology/approach - Conceptual. The discussion of what it takes to build such a crisis center is grounded on past work related to failures in intelligence leading to the disaster of 9/11. Findings - Virtual crisis centers will become a necessity in face of even more uncertain economic and political times. The benefit of such centers stems from an initiative which reflects preparedness and determination through actions to mitigate and possibly evade some of the consequences related to crisis. Originality/value - Proposes a design approach to the creation of virtual crisis centers to manage signals of crises.
AB - Purpose - The development of virtual crisis centers for organizations should be established. This study seeks to contend that having such a center will help an organization monitor the necessary signals generated and dissipated from within and around the organization in order to sense impending crisis. Once detected, the center can be used to evade or in some cases even curtail the effects of the crisis. If signal detection does not work, the center can be used to restore the organization. Design/methodology/approach - Conceptual. The discussion of what it takes to build such a crisis center is grounded on past work related to failures in intelligence leading to the disaster of 9/11. Findings - Virtual crisis centers will become a necessity in face of even more uncertain economic and political times. The benefit of such centers stems from an initiative which reflects preparedness and determination through actions to mitigate and possibly evade some of the consequences related to crisis. Originality/value - Proposes a design approach to the creation of virtual crisis centers to manage signals of crises.
KW - Critical incident technique
KW - Organizations
KW - Signal detection
UR - http://www.scopus.com/inward/record.url?scp=33750274356&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=33750274356&partnerID=8YFLogxK
U2 - 10.1108/09653560610712711
DO - 10.1108/09653560610712711
M3 - Article
AN - SCOPUS:33750274356
VL - 15
SP - 778
EP - 782
JO - Disaster Prevention and Management
JF - Disaster Prevention and Management
SN - 0965-3562
IS - 5
ER -