Validation of a knowledge-based system: The ICE case

Ajay S. Vinze, Douglas R. Vogel, Jay F. Nunamaker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The authors present results from a validation study conducted on a knowledge-based system called ICE (Information Center Expert). The ICE system was developed to determine the software requirements of end-users and make appropriate recommendations. It incorporates the expertise of consultants from IBM/Endicott, IBM Tucson and the Center for the Management of Information (CMI) at the University of Arizona. It is found that the performance of ICE is comparable to that of the consultants at CMI. It is noted that the real use for ICE is as a front end to the consulting process that will enable CMI consultants to restrict their efforts to exceptional cases, i.e., cases that are not adequately covered by the ICE system. This alteration to the consulting process would enhance the effectiveness of the software selection process for users and also prove helpful to the consultants by reducing the number of situations requiring their attention.

Original languageEnglish (US)
Title of host publicationProceedings of the Hawaii International Conference on System Science
EditorsLee W. Hoevel, Bruce D. Shriver, Jay F.Jr. Nunamaker, Ralph H.Jr. Sprague, Velijko Milutinovic
PublisherPubl by Western Periodicals Co
Pages239-246
Number of pages8
ISBN (Print)0818620102
StatePublished - Jan 1 1990
EventProceedings of the Twenty-Third Annual Hawaii International Conference on System Sciences. Volume 1: Architecture Track - Kailua-Kona, HI, USA
Duration: Jan 2 1990Jan 5 1990

Publication series

NameProceedings of the Hawaii International Conference on System Science
Volume3
ISSN (Print)0073-1129

Other

OtherProceedings of the Twenty-Third Annual Hawaii International Conference on System Sciences. Volume 1: Architecture Track
CityKailua-Kona, HI, USA
Period1/2/901/5/90

ASJC Scopus subject areas

  • Computer Science(all)

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  • Cite this

    Vinze, A. S., Vogel, D. R., & Nunamaker, J. F. (1990). Validation of a knowledge-based system: The ICE case. In L. W. Hoevel, B. D. Shriver, J. F. J. Nunamaker, R. H. J. Sprague, & V. Milutinovic (Eds.), Proceedings of the Hawaii International Conference on System Science (pp. 239-246). (Proceedings of the Hawaii International Conference on System Science; Vol. 3). Publ by Western Periodicals Co.