TY - GEN
T1 - Using wireless personal digital assistants in a restaurant
T2 - 4th Annual International Conference on Mobile Business, ICMB 2005
AU - Prasad, Mishul
AU - Scornavacca, Eusebio
AU - Lehmann, Hans
N1 - Publisher Copyright:
© 2005 IEEE.
PY - 2005
Y1 - 2005
N2 - Applications of mobile technologies are diversifying. One area that is recently starting to exploit the benefits of using mobile technologies is the hospitality industry, more specifically restaurants. This research explores the perceived benefits of using personal digital assistants (PDAs) in a restaurant in a B2E context. The findings indicated that the most common perceptions are increased efficiency, speedier service, better usability and ease of use, enhanced reputation/image and increased accuracy. Most of the negative perceptions were related to the technical shortcomings of the technology such as unreliable transmission of data, system crashes, short battery life, and limited durability of the devices. The paper concludes with recommendations for future practice and research.
AB - Applications of mobile technologies are diversifying. One area that is recently starting to exploit the benefits of using mobile technologies is the hospitality industry, more specifically restaurants. This research explores the perceived benefits of using personal digital assistants (PDAs) in a restaurant in a B2E context. The findings indicated that the most common perceptions are increased efficiency, speedier service, better usability and ease of use, enhanced reputation/image and increased accuracy. Most of the negative perceptions were related to the technical shortcomings of the technology such as unreliable transmission of data, system crashes, short battery life, and limited durability of the devices. The paper concludes with recommendations for future practice and research.
UR - http://www.scopus.com/inward/record.url?scp=79960181735&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79960181735&partnerID=8YFLogxK
U2 - 10.1109/ICMB.2005.112
DO - 10.1109/ICMB.2005.112
M3 - Conference contribution
AN - SCOPUS:79960181735
T3 - 4th Annual International Conference on Mobile Business, ICMB 2005
SP - 69
EP - 74
BT - 4th Annual International Conference on Mobile Business, ICMB 2005
A2 - Brookes, Wayne
A2 - Lawrence, Elaine
A2 - Steele, Robert
A2 - Chang, Elizabeth
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 11 July 2005 through 13 July 2005
ER -