Using wireless personal digital assistants in a restaurant: Impact and perceived benefits

Mishul Prasad, Eusebio Scornavacca, Hans Lehmann

Research output: Chapter in Book/Report/Conference proceedingConference contribution

12 Scopus citations

Abstract

Applications of mobile technologies are diversifying. One area that is recently starting to exploit the benefits of using mobile technologies is the hospitality industry, more specifically restaurants. This research explores the perceived benefits of using personal digital assistants (PDAs) in a restaurant in a B2E context. The findings indicated that the most common perceptions are increased efficiency, speedier service, better usability and ease of use, enhanced reputation/image and increased accuracy. Most of the negative perceptions were related to the technical shortcomings of the technology such as unreliable transmission of data, system crashes, short battery life, and limited durability of the devices. The paper concludes with recommendations for future practice and research.

Original languageEnglish (US)
Title of host publication4th Annual International Conference on Mobile Business, ICMB 2005
EditorsWayne Brookes, Elaine Lawrence, Robert Steele, Elizabeth Chang
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages69-74
Number of pages6
ISBN (Electronic)0769523676, 9780769523675
DOIs
StatePublished - 2005
Externally publishedYes
Event4th Annual International Conference on Mobile Business, ICMB 2005 - Sydney, Australia
Duration: Jul 11 2005Jul 13 2005

Publication series

Name4th Annual International Conference on Mobile Business, ICMB 2005

Conference

Conference4th Annual International Conference on Mobile Business, ICMB 2005
Country/TerritoryAustralia
CitySydney
Period7/11/057/13/05

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Computer Vision and Pattern Recognition

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