Using Process Mining Techniques to Study Workflows in a Pre-operative Setting

Maria Grando, Danielle Groat, Stephanie K. Furniss, Joshua Nowak, Regina Gaines, David Kaufman, Karl A. Poterack, Tim Miksch, Richard A. Helmers

Research output: Contribution to journalArticle

Abstract

Information technologies have transformed healthcare delivery and promise to improve efficiency and quality of care. However, in-depth analysis of EHR-mediated workflows is challenging. Our goal was to apply process mining, in combination with observational techniques, to understand EHR-based workflows. We reviewed nearly 76,000 event logs from 15 providers and supporting staff, and 142 patients in a pre-operative setting and we inspected 3 weeks of interviews and video observations. We found that on average 44 minutes were spent per patient interacting with the EHR, 55% of the time of the patient visit was spent by personnel interacting with the EHR and for over 5% of the time personnel used or reviewed paper-based artifacts. We also discovered the handover-of-care network and compared frequency of interactions between personnel. This study suggests that applying process mining in combination with observational techniques has vast potential for informing Mayo Clinic in the forthcoming EHR conversion.

Original languageEnglish (US)
Pages (from-to)790-799
Number of pages10
JournalAMIA ... Annual Symposium proceedings. AMIA Symposium
Volume2017
StatePublished - Jan 1 2017

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Workflow
Quality of Health Care
Artifacts
Interviews
Technology
Delivery of Health Care

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Grando, M., Groat, D., Furniss, S. K., Nowak, J., Gaines, R., Kaufman, D., ... Helmers, R. A. (2017). Using Process Mining Techniques to Study Workflows in a Pre-operative Setting. AMIA ... Annual Symposium proceedings. AMIA Symposium, 2017, 790-799.

Using Process Mining Techniques to Study Workflows in a Pre-operative Setting. / Grando, Maria; Groat, Danielle; Furniss, Stephanie K.; Nowak, Joshua; Gaines, Regina; Kaufman, David; Poterack, Karl A.; Miksch, Tim; Helmers, Richard A.

In: AMIA ... Annual Symposium proceedings. AMIA Symposium, Vol. 2017, 01.01.2017, p. 790-799.

Research output: Contribution to journalArticle

Grando, M, Groat, D, Furniss, SK, Nowak, J, Gaines, R, Kaufman, D, Poterack, KA, Miksch, T & Helmers, RA 2017, 'Using Process Mining Techniques to Study Workflows in a Pre-operative Setting', AMIA ... Annual Symposium proceedings. AMIA Symposium, vol. 2017, pp. 790-799.
Grando, Maria ; Groat, Danielle ; Furniss, Stephanie K. ; Nowak, Joshua ; Gaines, Regina ; Kaufman, David ; Poterack, Karl A. ; Miksch, Tim ; Helmers, Richard A. / Using Process Mining Techniques to Study Workflows in a Pre-operative Setting. In: AMIA ... Annual Symposium proceedings. AMIA Symposium. 2017 ; Vol. 2017. pp. 790-799.
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