Using hybrid change strategies to improve the patient experience in outpatient specialty care

Rafael Miranda, Sean W. Glenn, Jonathan A. Leighton, Shabana F. Pasha, Suryakanth R. Gurudu, Harry G. Teaford, Lester E. Mertz, Howard R. Lee, Sylvia A. Mamby, Margaret F. Johnson, T. S. Raghu

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