Use of quality management methods in the transition from efficacious prevention programs to effective prevention services

Vicki Smith Daniels, Irwin Sandler

Research output: Contribution to journalArticle

13 Scopus citations

Abstract

This paper applies concepts and methods developed in management to translate efficacious prevention programs into effective prevention services. The paper describes Quality Function Deployment (QFD) as a method for structured planning and development that connects the needs and wants of the consumer with the design of the product or service. The paper describes basic tools used in quality management, and discusses how they might be applied to prepare a prevention program for implementation by community agencies. Prevention programs are conceptualized as having multiple consumers (i.e., stakeholders), including the participants who receive the service, the service providers, the organizations that deliver the program, and the researchers who evaluate the programs. As an illustration of one step in the application of QFD to translate efficacious prevention programs into effective prevention services, analysis of the needs and preferences of Family Courts for the implementation of an the New Beginnings Program is presented.

Original languageEnglish (US)
Pages (from-to)250-261
Number of pages12
JournalAmerican journal of community psychology
Volume41
Issue number3-4
DOIs
StatePublished - Jun 2008

Keywords

  • Prevention services
  • Quality management

ASJC Scopus subject areas

  • Health(social science)
  • Applied Psychology
  • Public Health, Environmental and Occupational Health

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