TY - JOUR
T1 - Use of quality management methods in the transition from efficacious prevention programs to effective prevention services
AU - Daniels, Vicki Smith
AU - Sandler, Irwin
N1 - Funding Information:
Acknowledgments Support for this research was provided by NIMH Grant 1P30 MH068685 to establish an Advanced Center for Intervention and Services Research at Arizona State University. We
PY - 2008/6
Y1 - 2008/6
N2 - This paper applies concepts and methods developed in management to translate efficacious prevention programs into effective prevention services. The paper describes Quality Function Deployment (QFD) as a method for structured planning and development that connects the needs and wants of the consumer with the design of the product or service. The paper describes basic tools used in quality management, and discusses how they might be applied to prepare a prevention program for implementation by community agencies. Prevention programs are conceptualized as having multiple consumers (i.e., stakeholders), including the participants who receive the service, the service providers, the organizations that deliver the program, and the researchers who evaluate the programs. As an illustration of one step in the application of QFD to translate efficacious prevention programs into effective prevention services, analysis of the needs and preferences of Family Courts for the implementation of an the New Beginnings Program is presented.
AB - This paper applies concepts and methods developed in management to translate efficacious prevention programs into effective prevention services. The paper describes Quality Function Deployment (QFD) as a method for structured planning and development that connects the needs and wants of the consumer with the design of the product or service. The paper describes basic tools used in quality management, and discusses how they might be applied to prepare a prevention program for implementation by community agencies. Prevention programs are conceptualized as having multiple consumers (i.e., stakeholders), including the participants who receive the service, the service providers, the organizations that deliver the program, and the researchers who evaluate the programs. As an illustration of one step in the application of QFD to translate efficacious prevention programs into effective prevention services, analysis of the needs and preferences of Family Courts for the implementation of an the New Beginnings Program is presented.
KW - Prevention services
KW - Quality management
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U2 - 10.1007/s10464-008-9170-3
DO - 10.1007/s10464-008-9170-3
M3 - Article
C2 - 18351452
AN - SCOPUS:42149088822
SN - 0091-0562
VL - 41
SP - 250
EP - 261
JO - American journal of community psychology
JF - American journal of community psychology
IS - 3-4
ER -