Use of performance information to create transparency in a large government organization (LGO)

Jacob Kashiwagi, Neha Malhotra, Dean Kashiwagi, Kenneth Sullivan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

A large government organization is using a risk management system which depends on the vendors to manage the risk on their contracts that they do not control, and to report on the status of the risk using a weekly risk report (WRR) and a risk management plan (RMP) which identifies how the vendor is minimizing the risk that they do not control. By minimizing the report content to dominant information that is difficult to refute (objective information such as time, cost, status), information is generated that motivates accountability, preplanning, and performance of all parties. Dominant information minimizes the need for direction and control, identification of exact solution, and management, direction, and control by the client/user/buyers, and motivates the use of quality control/risk management by the contractors and quality assurance by the client/users. The transparency of the system becomes the enforcement of performance and accountability. Interesting concepts developed by the research include the concept that minimizing information flow is more effective than maximizing information flow between participants, vendors can effectively manage and minimize risk that they do not control by use of dominant information and best value concepts of measurement of performance and accountability can be initialized from the bottom up instead of from top down.

Original languageEnglish (US)
Title of host publicationCOBRA 2010 - Construction, Building and Real Estate Research Conference of the Royal Institution of Chartered Surveyors
StatePublished - Dec 1 2010
EventConstruction, Building and Real Estate Research Conference of the Royal Institution of Chartered Surveyors, COBRA 2010 - Paris, France
Duration: Sep 2 2010Sep 3 2010

Publication series

NameCOBRA 2010 - Construction, Building and Real Estate Research Conference of the Royal Institution of Chartered Surveyors

Other

OtherConstruction, Building and Real Estate Research Conference of the Royal Institution of Chartered Surveyors, COBRA 2010
CountryFrance
CityParis
Period9/2/109/3/10

    Fingerprint

Keywords

  • Performance information
  • Project management
  • Transparency

ASJC Scopus subject areas

  • Building and Construction

Cite this

Kashiwagi, J., Malhotra, N., Kashiwagi, D., & Sullivan, K. (2010). Use of performance information to create transparency in a large government organization (LGO). In COBRA 2010 - Construction, Building and Real Estate Research Conference of the Royal Institution of Chartered Surveyors (COBRA 2010 - Construction, Building and Real Estate Research Conference of the Royal Institution of Chartered Surveyors).