TY - GEN
T1 - Use of a Warranty Tracking Program to Identify and Resolve Performance Risks
AU - Gajjar, Dhaval
AU - Kashiwagi, Dean
AU - Sullivan, Kenneth
AU - Lines, Brian
N1 - Publisher Copyright:
© ASCE.
PY - 2016
Y1 - 2016
N2 - Warranties in the construction industry have become more prevalent as buyers often rely upon the length of the warranties in evaluating products and services. Research has shown that the length of the warranty has no correlation to the actual performance of the product or service being purchased. The purpose of this paper is to present the findings of a study, seeking to optimize the value of a warranty as a risk minimization tool. In the research, a warranty program was developed and tested with a medium-sized construction coating manufacturer. The program tracks all the installed projects and provides an overall snapshot of the performance of all the installed projects and identifies "risky projects" (leaks, blisters, end-user dissatisfied) via annual collection of post-construction performance data. Five years of data are presented with 68 risky projects being identified with an average risk resolution of less than 30 days. The paper presents the development of the warranty risk minimization program, the risk identification and resolution methodology, a new model for measuring performance in the construction industry and the optimal use of warranties.
AB - Warranties in the construction industry have become more prevalent as buyers often rely upon the length of the warranties in evaluating products and services. Research has shown that the length of the warranty has no correlation to the actual performance of the product or service being purchased. The purpose of this paper is to present the findings of a study, seeking to optimize the value of a warranty as a risk minimization tool. In the research, a warranty program was developed and tested with a medium-sized construction coating manufacturer. The program tracks all the installed projects and provides an overall snapshot of the performance of all the installed projects and identifies "risky projects" (leaks, blisters, end-user dissatisfied) via annual collection of post-construction performance data. Five years of data are presented with 68 risky projects being identified with an average risk resolution of less than 30 days. The paper presents the development of the warranty risk minimization program, the risk identification and resolution methodology, a new model for measuring performance in the construction industry and the optimal use of warranties.
UR - http://www.scopus.com/inward/record.url?scp=84976417056&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84976417056&partnerID=8YFLogxK
U2 - 10.1061/9780784479827.216
DO - 10.1061/9780784479827.216
M3 - Conference contribution
AN - SCOPUS:84976417056
T3 - Construction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan - Proceedings of the 2016 Construction Research Congress, CRC 2016
SP - 2171
EP - 2176
BT - Construction Research Congress 2016
A2 - Perdomo-Rivera, Jose L.
A2 - Lopez del Puerto, Carla
A2 - Gonzalez-Quevedo, Antonio
A2 - Maldonado-Fortunet, Francisco
A2 - Molina-Bas, Omar I.
PB - American Society of Civil Engineers (ASCE)
T2 - Construction Research Congress 2016: Old and New Construction Technologies Converge in Historic San Juan, CRC 2016
Y2 - 31 May 2016 through 2 June 2016
ER -