Unraveling the temporal fabric of knowledge conversion: A model of media selection and use

Anne P. Massey, Mitzi M. Montoya-Weiss

Research output: Contribution to journalArticle

86 Citations (Scopus)

Abstract

We draw from and extend Nonaka's (1994) theory of knowledge creation to develop a model of media selection and use in the knowledge conversion (KC) process. KC is a process wherein an individual is affected by the experiences of another. The outcomes of KC - transferred and transformed knowledge - hinge on the development of understanding. The KC process is enabled via various communicative and noncommunicative media. Because the KC process occurs over time, it possesses a temporal fabric or structure. We explore the practical realities of KC as a dynamic, time- and experience-dependent process. We consider how the temporal fabric of KC creates an evolving reciprocal relationship among perceived media utility, selection, and use of media, as well as switching and/or combining media. We propose and discuss two key factors as determinants of perceived media utility use in the KC process: (1) the temporal behavior of individuals engaged in the KC process and (2) individual and joint experience-based factors. We also discuss the role of contextual factors as antecedents. Finally, we offer and illustrate two primary temporal structures for KC media selection and use: (1) monophasic, wherein KC participants use a single medium at a time, and (2) polyphasic, wherein KC participants deploy multiple media simultaneously. We conclude with a discussion of the implications for the design of KC-enabling systems and directions for future research.

Original languageEnglish (US)
Pages (from-to)99-114
Number of pages16
JournalMIS Quarterly: Management Information Systems
Volume30
Issue number1
StatePublished - 2006
Externally publishedYes

Fingerprint

media selection
Hinges
Media selection
Media use
experience

Keywords

  • Individual temporal behavior
  • Knowledge conversion
  • Knowledge management
  • Media utility
  • Monophasic and polyphasic temporal structures

ASJC Scopus subject areas

  • Information Systems
  • Management Information Systems
  • Library and Information Sciences
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

Unraveling the temporal fabric of knowledge conversion : A model of media selection and use. / Massey, Anne P.; Montoya-Weiss, Mitzi M.

In: MIS Quarterly: Management Information Systems, Vol. 30, No. 1, 2006, p. 99-114.

Research output: Contribution to journalArticle

@article{3bba23803d454193945844e5b8fb80af,
title = "Unraveling the temporal fabric of knowledge conversion: A model of media selection and use",
abstract = "We draw from and extend Nonaka's (1994) theory of knowledge creation to develop a model of media selection and use in the knowledge conversion (KC) process. KC is a process wherein an individual is affected by the experiences of another. The outcomes of KC - transferred and transformed knowledge - hinge on the development of understanding. The KC process is enabled via various communicative and noncommunicative media. Because the KC process occurs over time, it possesses a temporal fabric or structure. We explore the practical realities of KC as a dynamic, time- and experience-dependent process. We consider how the temporal fabric of KC creates an evolving reciprocal relationship among perceived media utility, selection, and use of media, as well as switching and/or combining media. We propose and discuss two key factors as determinants of perceived media utility use in the KC process: (1) the temporal behavior of individuals engaged in the KC process and (2) individual and joint experience-based factors. We also discuss the role of contextual factors as antecedents. Finally, we offer and illustrate two primary temporal structures for KC media selection and use: (1) monophasic, wherein KC participants use a single medium at a time, and (2) polyphasic, wherein KC participants deploy multiple media simultaneously. We conclude with a discussion of the implications for the design of KC-enabling systems and directions for future research.",
keywords = "Individual temporal behavior, Knowledge conversion, Knowledge management, Media utility, Monophasic and polyphasic temporal structures",
author = "Massey, {Anne P.} and Montoya-Weiss, {Mitzi M.}",
year = "2006",
language = "English (US)",
volume = "30",
pages = "99--114",
journal = "MIS Quarterly: Management Information Systems",
issn = "0276-7783",
publisher = "Management Information Systems Research Center",
number = "1",

}

TY - JOUR

T1 - Unraveling the temporal fabric of knowledge conversion

T2 - A model of media selection and use

AU - Massey, Anne P.

AU - Montoya-Weiss, Mitzi M.

PY - 2006

Y1 - 2006

N2 - We draw from and extend Nonaka's (1994) theory of knowledge creation to develop a model of media selection and use in the knowledge conversion (KC) process. KC is a process wherein an individual is affected by the experiences of another. The outcomes of KC - transferred and transformed knowledge - hinge on the development of understanding. The KC process is enabled via various communicative and noncommunicative media. Because the KC process occurs over time, it possesses a temporal fabric or structure. We explore the practical realities of KC as a dynamic, time- and experience-dependent process. We consider how the temporal fabric of KC creates an evolving reciprocal relationship among perceived media utility, selection, and use of media, as well as switching and/or combining media. We propose and discuss two key factors as determinants of perceived media utility use in the KC process: (1) the temporal behavior of individuals engaged in the KC process and (2) individual and joint experience-based factors. We also discuss the role of contextual factors as antecedents. Finally, we offer and illustrate two primary temporal structures for KC media selection and use: (1) monophasic, wherein KC participants use a single medium at a time, and (2) polyphasic, wherein KC participants deploy multiple media simultaneously. We conclude with a discussion of the implications for the design of KC-enabling systems and directions for future research.

AB - We draw from and extend Nonaka's (1994) theory of knowledge creation to develop a model of media selection and use in the knowledge conversion (KC) process. KC is a process wherein an individual is affected by the experiences of another. The outcomes of KC - transferred and transformed knowledge - hinge on the development of understanding. The KC process is enabled via various communicative and noncommunicative media. Because the KC process occurs over time, it possesses a temporal fabric or structure. We explore the practical realities of KC as a dynamic, time- and experience-dependent process. We consider how the temporal fabric of KC creates an evolving reciprocal relationship among perceived media utility, selection, and use of media, as well as switching and/or combining media. We propose and discuss two key factors as determinants of perceived media utility use in the KC process: (1) the temporal behavior of individuals engaged in the KC process and (2) individual and joint experience-based factors. We also discuss the role of contextual factors as antecedents. Finally, we offer and illustrate two primary temporal structures for KC media selection and use: (1) monophasic, wherein KC participants use a single medium at a time, and (2) polyphasic, wherein KC participants deploy multiple media simultaneously. We conclude with a discussion of the implications for the design of KC-enabling systems and directions for future research.

KW - Individual temporal behavior

KW - Knowledge conversion

KW - Knowledge management

KW - Media utility

KW - Monophasic and polyphasic temporal structures

UR - http://www.scopus.com/inward/record.url?scp=33845790967&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=33845790967&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:33845790967

VL - 30

SP - 99

EP - 114

JO - MIS Quarterly: Management Information Systems

JF - MIS Quarterly: Management Information Systems

SN - 0276-7783

IS - 1

ER -