Unintended consequences of collocation: Using agent-based modeling to untangle effects of communication delay and in-group favor

Ning Nan, Erik Johnston, Judith S. Olson

Research output: Contribution to journalArticlepeer-review

7 Scopus citations

Abstract

In studies about office arrangements that have individuals working from remote locations, researchers usually hypothesize advantages for collocators and disadvantages for remote workers. However, empirical findings have not shown consistent support for the hypothesis. We suspect that there are unintended consequences of collocation, which can offset well-recognized advantages of being collocated. To explain these unintended consequences, we developed a multi-agent model to complement our laboratory-based experiment. In the lab, collocated subjects did not perform better than the remote even though collocators had faster communication channels and in-group favor towards each other. Results from the multi-agent simulation suggested that in-group favoritism among collocators caused them to ignore some important resource exchange opportunities with remote individuals. Meanwhile, communication delay of remote subjects protected them from some falsely biased perception of resource availability. The two unintended consequences could offset the advantage of being collocated and diminish performance differences between collocators and remote workers. Results of this study help researchers and practitioners recognize the hidden costs of being collocated. They also demonstrate the value of coupling lab experiments with multi-agent simulation.

Original languageEnglish (US)
Pages (from-to)57-83
Number of pages27
JournalComputational and Mathematical Organization Theory
Volume14
Issue number2
DOIs
StatePublished - Jun 1 2008

Keywords

  • Collaboration
  • Communication delay
  • Computer-mediated communication
  • In-group favoritism
  • Multi-agent simulation

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Computer Science(all)
  • Modeling and Simulation
  • Computational Mathematics
  • Applied Mathematics

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