Unintended Consequences in Transformative Service Research: Helping Without Harming

Christopher P. Blocker, Brennan Davis, Laurel Anderson

Research output: Contribution to journalEditorialpeer-review

Abstract

Even as transformative service initiatives promote greater well-being, they may also create unintentionally negative consequences. Research investigates boundary conditions and boomerang effects that wash out or reverse the intended effects of service initiatives. However, such research generally advances greater depth of insight about unintended consequences in a particular stream rather than bridging this knowledge across service domains. Thus, service research lacks integrative frameworks, theory, and empirical insight to advance more generalizable knowledge about unintended consequences. The purpose of this editorial is to clarify the importance of investigating unintended consequences across service contexts and propose pathways as a catalyst for research. Using theory on unintended consequences, we delineate the types of unintended consequences and discuss the underlying mechanisms. We identify themes that span papers in the special issue and illuminate negative spillover consequences. The editorial concludes with an overview of future research avenues with potential to accelerate important transformative service research.

Original languageEnglish (US)
Pages (from-to)3-8
Number of pages6
JournalJournal of Service Research
Volume25
Issue number1
DOIs
StatePublished - Feb 2022

Keywords

  • Transformative Consumer Research
  • Transformative Service Research
  • Unintended Consequences
  • Wellbeing

ASJC Scopus subject areas

  • Information Systems
  • Sociology and Political Science
  • Organizational Behavior and Human Resource Management

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