The hospitality industry, more specifically restaurants, has recently started to exploit the benefits of mobile technologies. This research explores the perceived benefits of using PDAs in a restaurant in a business-to-employee (B2E) context. The findings indicated that the most common perceptions are increased efficiency; speedier service; better usability and ease of use; enhanced reputation/image; and increased accuracy. Most of the negative perceptions were related to the technical shortcomings of the technology such as unreliable transmission of data, system crashes, short battery life, and limited durability of the devices. The paper concludes with recommendations for future practice and research.
|Original language||English (US)|
|Title of host publication||Global Mobile Commerce|
|Subtitle of host publication||Strategies, Implementation and Case Studies|
|Number of pages||12|
|State||Published - 2007|
ASJC Scopus subject areas
- Business, Management and Accounting(all)