Understanding the organisational impact and perceived benefits of bluetooth-enabled personal digital assistants in restaurants

Eusebio Scornavacca, Mishul Prasad, Hans Lehmann

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

The hospitality industry, more specifically restaurants, has recently started to exploit the benefits of mobile technologies. This research explores the perceived benefits of using PDAs in a restaurant in a business-to-employee (B2E) context. The findings indicated that the most common perceptions are increased efficiency; speedier service; better usability and ease of use; enhanced reputation/image; and increased accuracy. Most of the negative perceptions were related to the technical shortcomings of the technology such as unreliable transmission of data, system crashes, short battery life, and limited durability of the devices. The paper concludes with recommendations for future practice and research.

Original languageEnglish (US)
Title of host publicationGlobal Mobile Commerce
Subtitle of host publicationStrategies, Implementation and Case Studies
PublisherIGI Global
Pages253-264
Number of pages12
ISBN (Print)9781599045580
DOIs
StatePublished - 2007
Externally publishedYes

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

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