Understanding dimensions of complexity in nurse case managers' workflow in a telemedicine program.

David R. Kaufman; Jenia Pevzner; Martha Rodriguez; Christina McGuiness; Vilma I. Moreno; James I. Cimino; Steven Shea; Ruth S. Weinstock; Justin Starren

Understanding dimensions of complexity in nurse case managers' workflow in a telemedicine program.

David R. Kaufman, Jenia Pevzner, Martha Rodriguez, Christina McGuiness, Vilma I. Moreno, James I. Cimino, Steven Shea, Ruth S. Weinstock, Justin Starren

Research output: Contribution to journal › Article › peer-review

Abstract

Telehealth can provide powerful self-management tools for patients with chronic illness. A methodological framework for evaluating nurse case manager workflow is proposed. The framework focuses on work practices, cognitive tasks and artifacts. It is illustrated in the context of an analysis of telehealth video visits. There is a need to better understand the dimensions of complexity in order to engineer a more optimal user experience and enhance the nurse-patient interaction.

Original language	English (US)
Pages (from-to)	1006
Number of pages	1
Journal	AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium
State	Published - 2007
Externally published	Yes

ASJC Scopus subject areas

General Medicine

Cite this

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AU - McGuiness, Christina

AU - Moreno, Vilma I.

AU - Cimino, James I.

AU - Shea, Steven

AU - Weinstock, Ruth S.

AU - Starren, Justin

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Understanding dimensions of complexity in nurse case managers' workflow in a telemedicine program.

Abstract

ASJC Scopus subject areas

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