Understanding dimensions of complexity in nurse case managers' workflow in a telemedicine program.

David R. Kaufman, Jenia Pevzner, Martha Rodriguez, Christina McGuiness, Vilma I. Moreno, James I. Cimino, Steven Shea, Ruth S. Weinstock, Justin Starren

Research output: Contribution to journalArticle

Abstract

Telehealth can provide powerful self-management tools for patients with chronic illness. A methodological framework for evaluating nurse case manager workflow is proposed. The framework focuses on work practices, cognitive tasks and artifacts. It is illustrated in the context of an analysis of telehealth video visits. There is a need to better understand the dimensions of complexity in order to engineer a more optimal user experience and enhance the nurse-patient interaction.

Original languageEnglish (US)
Number of pages1
JournalAMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium
StatePublished - 2007

ASJC Scopus subject areas

  • Medicine(all)

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    Kaufman, D. R., Pevzner, J., Rodriguez, M., McGuiness, C., Moreno, V. I., Cimino, J. I., Shea, S., Weinstock, R. S., & Starren, J. (2007). Understanding dimensions of complexity in nurse case managers' workflow in a telemedicine program. AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium.